Natasha Semwayo
Kogarah,NSW
Summary
Customer Service assistant with excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty and positive brand image. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Relations Assistant
IKEA
03.2022 - 03.2024
- Handled first level customer conflicts, identified solutions and responded to customers within outlined service level agreements.
- Oversaw on floor operations to to monitor potential issues before they escalated into larger problems, protecting brand reputation on site.
- Streamlined communication processes for improved customer experience and increased loyalty.
- Participated in team meetings to share best practices and brainstorm new strategies for enhancing customer relations efforts.
Education
Bachelors of Commerce - Marketing
Macquarie University
Sydney, NSW11.2026
Diploma of Digital And Social Media Marketing
Institute of Creative Arts And Technology
Sydney, NSW10.2025
Skills
- Teamwork and Collaboration
- Customer Service
- Creating valuable customer relationships
- Open and closed cash handling
references
1.Savalina Vakauta -0410009102 (IKEA)
2.Kyros Tse -0424966105 (IKEA)
Timeline
Customer Relations Assistant
IKEA
03.2022 - 03.2024
Bachelors of Commerce - Marketing
Macquarie University
Diploma of Digital And Social Media Marketing
Institute of Creative Arts And Technology