natasha zwiers
Sunbury,VIC
Summary
Experienced with providing comprehensive care and support to individuals with disabilities. Utilizes effective communication and interpersonal skills to build trusting relationships and ensure client well-being. Strong understanding of personalized care plans and daily living assistance to enhance client quality of life.
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
11
11
years of professional experience
Work History
Disability Support Worker
Sunflower Community Support Services
Melbourne, VIC
08.2025 - Current
- Provided personalized support to individuals with disabilities, enhancing daily living activities and community engagement.
- Developed and implemented individualized care plans, ensuring tailored assistance for each client's needs.
- Trained new staff on best practices for disability support, fostering a collaborative team environment.
- Coordinated transportation and access to community resources, promoting independence among clients.
Independant Support Worker
Natasha Zwiers
Sunbury, VIC
03.2025 - Current
- Provided compassionate support to individuals, fostering independence and improving quality of life.
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Monitored client progress, documenting changes and reporting to healthcare professionals.
Retail Assistant
ollies place
Plenty Valley, VIC
07.2022 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored vouchers to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
Hospitality Worker
king & godfree
Carlton North, Victoria
01.2022 - 06.2022
- Welcomed customers to property and offered immediate assistance with needs.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Handled alcohol service for guests over age of 21.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Prepared entrees, side dishes and desserts for guests during busy periods.
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Assisted guests at check-in, providing information on various services within hotel.
- Computed bills, collected payments and made change for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
Retail Assistant
liquorland
Melbourne, VIC
02.2021 - 12.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Disability Support Worker
wekare disability support
Kilmore, VIC
01.2021 - 09.2021
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
Traffic Controller
STA Traffic Management
Yarraville, VIC
04.2018 - 09.2019
- Assembled signs and cones to direct traffic through construction sites.
- Re-Routed traffic around construction sites to ensure workers and our community get by safely.
- Worked with foreman to create effective temporary traffic control routes.
- Prepared and cleaned construction sites by removing debris (house keeping)
- Follow standards and procedures to maintain a safe working environment.
KFC
Retzos Group
Sunshine North, VIC
02.2015 - 03.2018
- Collaborated with various team members to ensure the correct services were met with customers.
- Increased customer service ratings by 50%
- worked well with new hires to educate them on various customer service tasks, product specifications and company protocols & responsibilities
- Implemented and developed customer service training
- Met all customer call guidelines including customer serive, handle time and productivity.
- Completed documentation and logs each day and generated weekly reports detailing activities
Education
High School Diploma -
Whittlesea Secondary College
Whittlesea, VIC2014
Skills
- Strong team worker
- Bubbly personality
- Open minded to difficult challenges
- Will ensure work requirements are up to standards
- Self-motivated
- Strong written and verbal communication skills
- Capable of heavy lifting
- Great multitasker
- Good Safety procedures knowledge
- Good communication skills
- Fast learner
Additional Information
- references
- Tammy- KFC
- 0407250267
- Bronwyn -STA
- 0430087939
- Laura- King and Godfree
- 0452177710
- Tracey- Wekare disability support
- 0413696346
- Jessica - Ollies place plenty valley
- 0481958656
- Stacey sunflower community support services
- 0405 957 375
- Natasha Zwiers ( myself )
- 0466685225
Timeline
Disability Support Worker
Sunflower Community Support Services
08.2025 - Current
Independant Support Worker
Natasha Zwiers
03.2025 - Current
Retail Assistant
ollies place
07.2022 - Current
Hospitality Worker
king & godfree
01.2022 - 06.2022
Retail Assistant
liquorland
02.2021 - 12.2021
Disability Support Worker
wekare disability support
01.2021 - 09.2021
Traffic Controller
STA Traffic Management
04.2018 - 09.2019
KFC
Retzos Group
02.2015 - 03.2018
High School Diploma -
Whittlesea Secondary College