Nathan Pham
Saint Albans,VIC
Summary
Proven track record in enhancing customer experience and streamlining operations, notably at Crown - Conservatory. Adept in food safety and waste management, I excel in teamwork and collaboration, consistently delivering high-quality service. My adaptability and commitment to excellence have significantly contributed to workplace efficiency and customer satisfaction. I am quite engaged and interested in language in how it coalesces with personal factors, values and culture and how we communicate.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Crown - Conservatory
Southbank, VIC
10.2022 - Current
- Maintained clean and organised section to comply with hygiene and health regulations
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Greeted and seated guests to provide friendly and welcoming experience
- Maintained clean and organised dining areas for an enjoyable guest experience
- Helped accommodate allergies and dietary requirements of customers with both back and front-of-house
- Safely delivered beverages to customers through standard procedure
- Upheld grooming standards
- Collaborated with coworkers to deliver prompt and smooth service
- Resolved customer complaints promptly, professionally and compassionately to turn negative experiences into positive ones
- Assisted in training new staff on floor
- Adhered to food safety regulations
Crew Member “Back of the House”
Hungry Jack’s Highpoint
Melbourne, VIC
11.2019 - 10.2021
- Worked front counter, drive-thru and back-of-house
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Worked well with teammates and accepted coaching from management team
- Performing packing operations in accordance with time, quality and quantity targets
- Basic stocking (e.g. cans, boxes, bags, containers, wrapping etc)
- Regulating machine operation
- Friendly customer service
- Problem solving/ initiating skills
- Adaptable to pressure
Apprentice
Teegroup Constructions
Melbourne
09.2018 - 01.2019
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Correctly performed manual handling
- Able to safely dispose waste
- Correctly organising different types of waste
- Maintaining a clean work environment to ensure a safe work area
- Followed safety procedures and precautions
Education
Bachelor of Speech Pathology (Honours) - Allied Health
La Trobe University
Bendigo, VIC11.2028
Skills
- Adaptable & Flexible
- Productive, Compassionate and Understanding
- Reliable & Punctual
- Kitchen Support
- Customer Services
- Food Preparation
- Food safety knowledge
- Teamwork and Collaboration
- Cleaning & Sanitation
- Waste management
Certification
Responsible Service of Alcohol Certificate
Timeline
Food and Beverage Attendant
Crown - Conservatory
10.2022 - Current
Crew Member “Back of the House”
Hungry Jack’s Highpoint
11.2019 - 10.2021
Apprentice
Teegroup Constructions
09.2018 - 01.2019
Bachelor of Speech Pathology (Honours) - Allied Health
La Trobe University