Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Ross

Neutral Bay,NSW

Summary

I am a dedicated, results driven and people oriented individual with a passion for challenging myself and reaching personal goals. Having studied a Diploma in Sports and Recreation, I have a true passion in watching individuals reach their health goals. With 8 years management experience I believe the skills I have learnt within this industry can be applied in other industries.

Overview

5
5
years of professional experience

Work History

Club Manager

Bodyfit Redfern Platinum
09.2022 - Current
  • Responsible for 3 major corporate partnerships with Channel 7, Kellogg's Australia, Entain group and ongoing partnership with CBA
  • Recruited, hired, and trained to develop high-performing staff.
  • Broke 2 club records including 7 out of 10 monthly budgets hit.
  • Implemented policies and procedures to improve club operations, standards and sales KPI's

Sales Manager

Virgin Active
06.2021 - 07.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Local business outreach and relationships
  • Hit 6 out of 8 monthly sales budgets including the club sales record

Membership Consultant

Virgin Active
02.2021 - 05.2021
  • Lead production and management, Booking appointments
  • Consulted with potential clients about personal needs and fitness gaols to then relate back to there needs analysis.
  • Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skillsbased upon the prospects needs
  • Implemented process improvements and upgrades to needs analysis and sales procedure
  • Secured first CBD budget hit since the first Covid lockdown

Club Manager

Fitness Local
02.2019 - 01.2021
  • As club CGM I was responsible for everything from our marketing and lead management to overseeing multiple departments within the club including our creche, fitness team, group fitness team and membership/sales team managing up to 10 employees,
  • I set club and team KPI's, managed club budgets and sale forecasts, payroll along with any day to day operations of the club

Education

Diploma - Sports And Fitness Administration

Loftus Tafe
Loftus, NSW
10.2008

High School Diploma -

Birrong Boys High School
Birrong, NSW
11.2007

Skills

  • Over 10 years of retail, sales and management experience across multiple industries in different roles,
  • Competent on different computer operating systems and lead management softwares
  • Confident over phone and in person customer relations and problem solving
  • Corporate relationship building and networking
  • Local business networking and partnerships

Timeline

Club Manager

Bodyfit Redfern Platinum
09.2022 - Current

Sales Manager

Virgin Active
06.2021 - 07.2022

Membership Consultant

Virgin Active
02.2021 - 05.2021

Club Manager

Fitness Local
02.2019 - 01.2021

Diploma - Sports And Fitness Administration

Loftus Tafe

High School Diploma -

Birrong Boys High School

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