Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Russel

Miami,QLD

Summary

After finishing school in 2008 I started working for Autex Industries in Auckland as a store man. Over the years I have progressed through the company and had the opportunity to be diverse in a range of roles. My last role at Autex was Account Manager looking after key accounts and our re-seller network across the broader Brisbane area. My role also included actively seeking and finding new opportunities and clients for the company through a range of different channels. Some of my key attributes that have made me successful in my role was my ability to display clear communication between the client and the business which enable me to retain all of my clients and build stronger relationships. This was a crucial element in my role as deadlines were imperative to the industry. Since leaving Bayside Plasterboard I spent a few years in the Animal Health Industry over seeing research and development of a anti-microbial product to be used on Swine and Poultry Farms. Following the Covid lockdown's I started my own business Zap Moto which sold electric motorbikes into the Brisbane and Gold Coast area's. We partnered with a well established brand to be there distributor in QLD. While this was a challenging product to launch into the market we were successful and had a great time doing it. At the beginning of 2023 I was offered a Operation Manager position in a Tow company servicing the East Coast of Australia, while I have enjoyed my time here some outside factors have made me look back into a Account Manager position as it was a job I thoroughly enjoyed.

Overview

15
15
years of professional experience

Work History

Operations Manager

Supertow QLD
Brisbane, QLD
03.2023 - Current
  • Supervised all staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Director of Sales

Zap Moto
Brisbane, QLD
01.2022 - 02.2023
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
  • Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
  • Developed sales strategy based on research of consumer buying trends and market conditions.

Sales & Account Managemnet

Zoono Animal Health
QLD
12.2020 - 12.2021
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Negotiated prices, terms of sale and service agreements.
  • Maintained high standards of customer service by answering pricing, availability and use questions accurately.

Research & Development

Apiam Animal Health
QLD
03.2020 - 11.2020
  • Conducted research and trials on farms around rural QLD for a new to market product.
  • Maintained up-to-date knowledge of farm procedures.
  • Evaluated existing processes and proposed improvements for enhanced productivity and performance outcomes.
  • Contributed to the development of research proposals, securing funding for critical projects.
  • Prepared reports for heads of departments with findings of the studies.

Key Account Manager

Bayside Plasterboard
02.2019 - 07.2019
  • Actively build awareness that Bayside Plasterboard had opened Insulation Warehouse to service the Queensland market
  • Visit builders and plasterers to assist with their insulation requirements
  • Actively seek new business by cold calling and stopping into building sites
  • Constant contact between other account managers helping with their customers insulation requirements
  • Working out of appropriate gross margin in order to be competitive within the market
  • Constantly making sure our stock holdings were suffice to service the needs of our clients
  • Maintained an extensive knowledge of competitors, their offerings and their presence in the market
  • Built strong client relationships and provided high value-adding services, resulting in satisfied customers and repeat business.

Account Manger

Autex Pty Ltd Queensland
01.2018 - 02.2019
  • Dealt with Ceiling and Partition package customers to make sure they had pricing and knew about our products in jobs they were tendering on
  • Asked appropriate open-ended questions to discover prospects' needs and requirements
  • Developed and delivered engaging sales presentations to our reseller market to convey product benefits
  • Identified client needs, built relationships and overcame objections to drive sales
  • Constantly seeking new opportunities for sales by visiting fit-out companies, interior designers, architects and trades people
  • Maintained accurate stock records and schedules
  • Maintained working relationships with customers by efficiently responding to all inquiries and complaints concerning work orders, delivery delays and damaged product
  • Maintained the daily truck schedule to ensure all deliveries were with the customers in a timely manner
  • Assisted with the loading and unloading of trucks and containers.

Logistics Assistant

Autex Industries
08.2015 - 01.2018
  • Directed logistics operations, including shipping and receiving of a wide range of products daily
  • Handled day-to-day shipping and receiving
  • Developed a warehouse system that provided the best cost with the appropriate service levels to achieve organizational goals
  • Provided updates on critical shipments to the corporate departments.

Real Estate Sales Agent

Harcourts Cooper & Co - Birkenhead
08.2015 - 11.2017
  • Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages
  • Staged and prepared homes and properties for clients before their arrival
  • Compared, researched and appraised properties
  • Delivered positive, effective sales presentations
  • Accompanied buyers and sellers to home inspections and appraisals
  • Negotiated contracts on behalf of clients
  • Oversaw the advertising of properties for web and print media
  • Guided clients from beginning to end of the home buying process in choosing the right property.

Despatch Manager

Autex Industries
01.2014 - 08.2015
  • Oversaw the loading and unloading of all export/import containers
  • Constantly liaising with the manufacturing department to make sure all products for each container would be made and loaded into containers before cut off dates
  • Picked up incoming stock and delivered materials to designated locations
  • Picked products for specific routes according to pick sheets
  • Loaded trucks for delivery
  • Drove the trucks when needed
  • Picked orders off pick-list for delivery
  • Progressed through to Carpets Despatch manager reporting to the Logistics Manager.

Export Logistics Manager

Autex Industries
01.2011 - 01.2014
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
  • Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing
  • Tracked orders and notified customers of status or potential delays
  • Generated all documentation and information required for customer shipments.

Logistics Team Member

Autex Industries
04.2009 - 01.2011
  • Oversaw the loading and unloading of all export/import containers
  • Constantly liaising with the manufacturing department to make sure all products for each container would be made and loaded into containers before cut off dates
  • Picked up incoming stock and delivered materials to designated locations
  • Picked products for specific routes according to pick sheets
  • Loaded trucks for delivery
  • Drove the trucks when needed
  • Picked orders off pick-list for delivery
  • Progressed through to Carpets Despatch manager reporting to the Logistics Manager.

Education

High School Diploma -

Rosmini College
North Shore, Auckland
01.2007

Skills

  • Revenue generation
  • Excellent time management
  • Trip planning
  • Deadline-driven
  • Tech-savvy
  • Team development
  • Communication
  • Ambitious
  • Customer Service
  • Problem-Solving
  • Always learning
  • Business Development

Timeline

Operations Manager

Supertow QLD
03.2023 - Current

Director of Sales

Zap Moto
01.2022 - 02.2023

Sales & Account Managemnet

Zoono Animal Health
12.2020 - 12.2021

Research & Development

Apiam Animal Health
03.2020 - 11.2020

Key Account Manager

Bayside Plasterboard
02.2019 - 07.2019

Account Manger

Autex Pty Ltd Queensland
01.2018 - 02.2019

Logistics Assistant

Autex Industries
08.2015 - 01.2018

Real Estate Sales Agent

Harcourts Cooper & Co - Birkenhead
08.2015 - 11.2017

Despatch Manager

Autex Industries
01.2014 - 08.2015

Export Logistics Manager

Autex Industries
01.2011 - 01.2014

Logistics Team Member

Autex Industries
04.2009 - 01.2011

High School Diploma -

Rosmini College
Nathan Russel