Nathan Toh
Boronia Park Medical Centre
Brisbane,QLD
4
Languages
2
years of professional experience
Professional medical receptionist with almost 2 years' worth of experience in supporting busy front desk operations in healthcare settings. Skilled in appointment management, medical billing, and multi-line phone support. Known for accurate recordkeeping, polite patient communication, and steady problem-solving that helps keep reception workflow organized.
Work History
Medical Receptionist
1 Year 7 Months- Scheduled appointments, updated calendars, and coordinated patient flow to support daily operations.
- Greeted patients and managed front desk inquiries with professional, courteous service.
- Verified patient details, processed paperwork, and maintained accurate medical records.
- Answered calls promptly, relayed messages, and handled appointment changes efficiently.
- Assisted with Medicare and private billing, including claims processing and payment reconciliation.
- Managed confidential information in line with privacy requirements and clinic procedures.
- Supported doctors and nurses by preparing patient charts and reception documentation.
- Resolved patient concerns calmly while maintaining smooth, organized reception workflow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Volunteer
3 Months- Supervised student movement between classes, maintaining orderly and safe campus transitions.
- Prepared learning materials, organizing handouts, supplies, and resources for daily lessons.
- Supported classroom activities, reinforcing teacher instructions and assisting students with routine tasks.
- Assisted with school events, setting up spaces and coordinating attendee flow.
- Communicated clearly with staff, students, and visitors to address questions and direct support.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma
- Australian Tertiary Admission Rank (ATAR) - 95.65/99.95
- Recipient of Griffith University - Make It Matter Award
- Middle position for Runcorn Volleyball Team, 2023 to 2024
- Studied: General English, Mathematical Methods, Biology, Chemistry, Physics, General Music
Skills
Patient registration
Patient scheduling
Appointment scheduling
Appointment management
Medical billing
Payment collection
Medical terminology
HIPAA compliance
HIPAA guidelines
HIPAA regulations
Office administration
Appointment coordination
Insurance verification
Best Practice knowledges
Problem-solving
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Malay
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Medical Receptionist
Boronia Park Medical Centre
03.2025 - CurrentRead More
Volunteer
Runcorn State Highschool
07.2024 - 10.2024Read More
Runcorn State High School
High School Diploma
Read More