Natlie Bourgeois
Pimpama
Summary
Dedicated and detail-oriented cleaning professional with extensive experience in diverse cleaning environments, including commercial, bond, builder, and residential cleaning. Proven track record of delivering high-quality cleaning services in both residential and commercial settings, ensuring compliance with industry standards and safety regulations. Strong background in customer service and retail sales, including experience in duty-free stores, where I honed my interpersonal skills and ability to work effectively in fast-paced environments. As a former manager in the hospitality industry, I developed strong leadership and organizational abilities, overseeing teams to achieve operational excellence. Additionally, I successfully operated my own car detailing business, demonstrating entrepreneurial skills and a commitment to delivering exceptional results. Eager to leverage my comprehensive cleaning expertise and management experience to contribute to the success of the mining sector. Adept at working collaboratively in teams, managing time effectively, and maintaining a high standard of cleanliness and safety in all tasks.
Resourceful Shop Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training, and customer service that ensure operational excellence. Excel in leadership, problem-solving, and communication, leveraging these soft skills to drive team performance and enhance customer satisfaction.
Overview
21
21
years of professional experience
Work History
Pizza Shop Manager
Mumma's Pizza
Macleay Island
07.2024 - 02.2025
- Ensured compliance with all relevant health, safety, and security regulations.
- Maintained high standards of customer service throughout the store.
- Managed daily operations, including opening and closing procedures, cash handling, and banking activities.
- Cleaned and sanitized kitchen equipment, utensils, and workstations to uphold hygiene standards.
- Guided team to consistently achieve daily, weekly, and monthly production goals.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
- Tracked stock levels regularly to avoid out-of-stock situations.
- Managed financial operations, including budgeting, payroll, and cash flow management.
- Supervised all kitchen operations, including ordering supplies and equipment maintenance.
- Used excellent verbal skills to engage customers and effectively determine needs and requirements.
- Prepared workstations with ingredients and tools to increase efficiency.
- Ensured food safety by monitoring temperature control points and date marking.
Owner/Manager of Operations
Nat's Auto Care
Underwood
09.2023 - 07.2024
- Responded promptly to customer inquiries about prices and services offered.
- Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Used steam cleaning equipment to clean engine compartments, seats, carpets, and other interior surfaces.
- Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
- Cleaned upholstery, rugs, and other surfaces with specialized cleaning agents to remove dirt and debris.
- Detailed wheels, tyres, and undercarriages to remove dirt and brake dust.
- Organized team activities to build camaraderie and foster a positive workplace culture.
- Generated monthly invoices for clients who received car detailing services.
- Adhered to safety protocols to prevent damage to vehicles and ensure personal safety.
Cleaning Crew Member
Designer Bond Clean
Coomera, Gold Coast
07.2022 - 09.2023
- Conducted thorough cleaning of residential and commercial properties, ensuring all surfaces are spotless and move-in ready.
- Executed post-construction cleanup, effectively removing debris and preparing spaces for occupancy.
- Safely handled and applied cleaning chemicals per SDS guidelines, adhering to established safety protocols in potentially hazardous environments.
- Maintained and properly stored cleaning equipment, ensuring optimal working conditions and promptly reporting maintenance issues or safety hazards to supervisors.
- Collaborated with team members to efficiently complete multiple cleaning tasks, preparing and organising cleaning schedules to prioritise effectively.
- Engaged with clients to understand their cleaning needs and expectations, documenting activities and maintaining records of tasks completed.
- Trained new staff on best practices for cleaning and safety procedures, performing regular quality checks to uphold high standards of cleanliness.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels.
Cleaning Crew Member
Multi-Clean
Labrador, Gold Coast
07.2022 - 09.2023
- Conducted thorough cleaning of residential and commercial properties, ensuring all surfaces are spotless and move-in ready.
- Executed post-construction cleanup, effectively removing debris and preparing spaces for occupancy.
- Safely handled and applied cleaning chemicals per SDS guidelines, adhering to established safety protocols in potentially hazardous environments.
- Maintained and properly stored cleaning equipment, ensuring optimal working conditions and promptly reporting maintenance issues or safety hazards to supervisors.
- Collaborated with team members to efficiently complete multiple cleaning tasks, preparing and organising cleaning schedules to prioritise effectively.
- Engaged with clients to understand their cleaning needs and expectations, documenting activities and maintaining records of tasks completed.
- Trained new staff on best practices for cleaning and safety procedures, performing regular quality checks to uphold high standards of cleanliness.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels.
Retail Cashier/worker
Aelia Duty-Free New Caledonia
Tontouta
06.2017 - 11.2021
- Provided exceptional customer service and promptly addressed customer needs, contributing to a positive shopping experience.
- Collaborated with colleagues in a team-oriented environment to achieve operational goals.
- Maintained and updated databases with current information to support efficient inventory management.
- Managed inventory and supplies to ensure the availability of materials.
- Recognized by management for delivering outstanding service and fostering customer satisfaction.
- Developed effective interpersonal skills to engage customers and enhance communication.
- Contributed innovative ideas to improve team performance and operational outcomes.
- Utilized technical skills to troubleshoot issues and implement practical solutions.
- Effectively organized and prioritized tasks to meet deadlines and service expectations.
Residential House Cleaner
self-employed
Logan
03.2014 - 01.2016
- Operated a self-employed residential cleaning business, specialising in deep and general cleaning services.
- Followed safety protocols when handling cleaning chemicals and hazardous materials.
- Maintained organised service carts and cleaning supplies to ensure efficiency in operations.
- Employed deep-cleaning techniques for high-traffic areas and sanitation-sensitive environments.
- Interacted professionally with clients, providing excellent customer service and attention to detail.
- Managed time effectively to meet clients’ cleaning needs and schedules.
- Demonstrated strong problem-solving skills, resolving issues efficiently on-site.
- Worked independently, demonstrating reliability and self-motivation in all tasks.
- Ensured all cleaning tasks met high standards of cleanliness and hygiene, including bathrooms and kitchens.
Bartender Supervisor
La Bodega
Noumea, New Caledonia
08.2007 - 08.2010
- Supervised bar staff to ensure efficient service during busy shifts.
- Trained new bartenders on drink preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
Bingo Clerk
Casino Royal
Noumea, New Caledonia
06.2004 - 05.2006
- Managed bingo game operations and ensured compliance with gaming regulations.
- Assisted customers with ticket purchases and answered inquiries about game rules.
- Maintained accurate records of bingo sessions and reported attendance to management.
Education
Pending - Diploma of Nursing
Tafe QLD
07.2025 - 08.2025
High School Diploma -
Jules Garnier
New CaledoniaSkills
- Commercial and residential cleaning
- Housekeeping skills
- Car detailing
- Industrial cleaning techniques
- Adherence to safety protocols
- Hazardous material handling
- Commercial equipment operations
- Advanced cleaning techniques
- Green cleaning practices
- Team collaboration
- Customer service
- Store maintenance
- Time management
- Relationship building
- Cash handling accuracy
- Reliability and self-motivation
- Professional appearance
- Physical stamina and endurance
- Adaptability in fast-paced environments
- Problem-solving skills
- Organizational skills
- Training and mentoring of staff
- Effective communication
- Attention to detail
- Supervision and training
- Conflict resolution
Languages
French Full Professional, Professional
English intermediate proficient
References
- Designer Bond Clean, CEO Fallon Place, 0425034007
- Mumma’s Pizza, CEO Cyril Garin, 0452202622
- Multi-Clean, CEO Rima Kameta, 0403885207
Activities
- Volunteering and fundraising for cancer associations.
- Physical fitness activities, such as yoga and strength training.
- Camping, hiking, and fishing.
- Swimming and snorkeling.
- Jet skiing.
- Taking care of pets.
Timeline
Pending - Diploma of Nursing
Tafe QLD
07.2025 - 08.2025
Pizza Shop Manager
Mumma's Pizza
07.2024 - 02.2025
Owner/Manager of Operations
Nat's Auto Care
09.2023 - 07.2024
Cleaning Crew Member
Designer Bond Clean
07.2022 - 09.2023
Cleaning Crew Member
Multi-Clean
07.2022 - 09.2023
Retail Cashier/worker
Aelia Duty-Free New Caledonia
06.2017 - 11.2021
Residential House Cleaner
self-employed
03.2014 - 01.2016
Bartender Supervisor
La Bodega
08.2007 - 08.2010
Bingo Clerk
Casino Royal
06.2004 - 05.2006
High School Diploma -
Jules Garnier