Nava Hatami
Brisbane,QLD
Summary
Helpful professional with drive to provide remarkable customer service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
2
2
years of professional experience
Work History
Retail Store Manager
Fruity Capers
08.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed approximately 30 incoming calls, emails and faxes per day from customers and suppliers.
Assistant Restaurant Manager
Kickin'inn
02.2023 - 08.2023
- Supervised daily operations of a busy restaurant, ensuring seamless service and high standards of food quality and customer experience
- Led and motivated a team of 20+ staff members through busy service periods, enhancing teamwork and productivity
- Conducted regular training sessions for new and existing staff, focusing on customer service excellence and operational efficiency
- Managed inventory, placed orders, and ensured optimal stock levels, reducing waste and controlling costs
- Handled customer inquiries and complaints, resolving issues promptly to maintain high levels of guest satisfaction
- Assisted in financial management, including budgeting, sales tracking, and profit optimization.
Shift Supervisor
Kickin'inn
10.2022 - 02.2023
- Oversaw shift operations, ensuring smooth workflow and adherence to company standards
- Trained new hires on company policies, food safety protocols, and customer service practices
- Maintained cleanliness and organization throughout the restaurant, ensuring a welcoming environment for guests
- Monitored inventory and supply levels, coordinating with vendors to ensure timely deliveries
- Addressed and resolved customer complaints, ensuring a positive dining experience.
- Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.
Team Leader
Kickin'inn
07.2022 - 10.2022
- Directed daily operations during peak service hours, ensuring efficiency and high-quality service
- Assisted in the development and implementation of promotional activities to drive sales and customer engagement
- Conducted regular checks to ensure compliance with health and safety regulations
- Provided feedback and coaching to team members to improve performance and service standards.
Waiter
Kickin'inn
05.2022 - 07.2022
- Greeting and Seating Guests and taking Orders, Serving Food and Beverages
- Maintaining Cleanliness
- Team Collaboration
- Menu Knowledge and upselling and Promotion.
Education
MBA -
Queensland University of Technology
Brisbane, QLDGraduate Certificate - Business and Communication
Queensland University of Technology
Brisbane, QLDBBA -
Shahid Beheshti University
Skills
- Customer Service
- Leadership
- Operational Management
- Team Management
- Communication Skills
- Problem Solving
- Adaptability and Flexibility
- Health and Safety Compliance
- Staff Training and Development
- Hospitality
- Financial Management
- Sales Development
- Strong Multi-tasking
- Inventory Control
- MS Office
- Trello
Timeline
Retail Store Manager
Fruity Capers
08.2023 - Current
Assistant Restaurant Manager
Kickin'inn
02.2023 - 08.2023
Shift Supervisor
Kickin'inn
10.2022 - 02.2023
Team Leader
Kickin'inn
07.2022 - 10.2022
Waiter
Kickin'inn
05.2022 - 07.2022
MBA -
Queensland University of Technology
Graduate Certificate - Business and Communication
Queensland University of Technology
BBA -
Shahid Beheshti University
Similar Profiles
Jada McGowanJada McGowan
Cashier Manager at Get fruity CafeCashier Manager at Get fruity Cafe
Guadalupe GarciaGuadalupe Garcia
Assistant Manager, Customer Service at Fruity Mania OutletAssistant Manager, Customer Service at Fruity Mania Outlet
Julissa Sanchez MoralesJulissa Sanchez Morales
Administrative Assistant/Payroll Clerk at Fruity Ag IncAdministrative Assistant/Payroll Clerk at Fruity Ag Inc
SHARON HINTONSHARON HINTON
LENDING SUPPORT - BUSINESS at Avanti Finance LimitedLENDING SUPPORT - BUSINESS at Avanti Finance Limited
JAELANIE TEAUKURAJAELANIE TEAUKURA
Food Handler at Takitumu CateringFood Handler at Takitumu Catering