Navdeep Singh

• Assist Walk-in customers with OTC medications and other pharmacy products
• Assist and suggest on-Travel OTC products and combinations
• Upsell required pharmacy combinations
• Manage Pharmacy Billing and till for walk-in customers
• Coordinate all activities related to the sourcing and procurement of supplies
• Stocked, labeled, and inventoried medication to keep accurate records.

• Dispense patient chart medications
• Dispense Day unit, Emergency CCU and all other wards
• Dispense Discharge medications
• Invoice and Billing for discharge patients
• Deliver ward medications and stock
• Deliver medications to specific patient bed and drawer
• Imprest orders and distribution to other medical centres
• Manage Pharmacy Billing and Till for walk-in patients and charge accounts
• Medicine purchase request and order refill management
• Coordinate all activities related to the sourcing and procurement of supplies
• Attend Nursing ward calls to resolve and execute their queries

• Dispense prescriptions using Fred Dispense and OTC medicines to patients
• Webster Packing using Sure Medx Software
• Manage inventory stock using FIFO
• Excellent knowledge for Brand name and Generic medicines substitutes
• Writing Pharmacy Interventions
• Medicine purchase request and order refill management
• Coordinate all activities related to the sourcing and procurement of supplies
• Pharmacy Billing and Till management
• Resolve real time customer complaints
• Attend customer calls to resolve and execute their queries
• Customer billing and accountability reporting
• Serve complete product information, terms of quality and price to new clients
• Ensure task and other related work function on a daily basis within prescribed set of guidelines
• Team meetings to develop marketing campaigns to support Sales Strategy
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

• Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
• Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
• Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
• Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
• Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
• Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
• Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
• Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Developed policies and procedures for effective pharmacy management.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Communicated with patients, ensuring that medical information was kept private.

• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
• Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
• Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
• Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
• Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
• Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
• Evaluated medication regimens for complex patients, identifying potential drug interactions and devising alternative treatment strategies when necessary.

• Dispensed and procured medicinal products and supplies used in hospital.
• Streamlined pharmacy operations by implementing efficient workflow strategies and inventory control measures.
• Contributed to formulary management decisions, evaluating new drugs for safety, efficacy, and cost-effectiveness before inclusion into hospital formulary system.
• Enhanced patient education and understanding of complex medication regimens with clear, concise, and empathetic communication.
• Played pivotal role in emergency response efforts by ensuring prompt and accurate distribution of medications during critical situations.
• Played key role in multidisciplinary teams, offering expert pharmaceutical advice that shaped patient care strategies.
• Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.

• Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
• Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
• Assisted customers in locating over-the-counter products, improving their overall shopping experience.
• Managed phone lines efficiently, scheduling appointments and addressing customer questions promptly.
• Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism.
• Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.

Schooling Year 12