Navjiwan Rahul

• Streamlined postal operations with the implementation of standardized procedures and guidelines.
• Reduced customer complaints by addressing service issues promptly and providing timely solutions.
• Managed and trained postal staff, resulting in increased productivity and improved employee morale.
• Monitored inventory levels closely to avoid stockouts or surplus supplies while managing costs effectively.
• Regularly reviewed performance metrics, identifying areas for improvement and initiating targeted interventions as needed.
• Supported employees'' professional growth by providing ongoing training opportunities and constructive feedback.
• Fostered a positive work environment that encouraged collaboration, teamwork, and open communication among staff members.
• Collaborated with team members to develop innovative approaches for enhancing customer satisfaction levels.
• Handled escalated customer inquiries professionally, resolving complex problems quickly to maintain high levels of satisfaction.
• Optimized resource allocation, strategically scheduling staff shifts to accommodate peak periods and fluctuations in workload demands.
• Maintained strict compliance with all relevant regulations, minimizing risk of penalties or sanctions for noncompliance.
• Assisted customers in determining proper postal service to align with individual needs.
• Developed and maintained detailed reports of all post office activities using XACTLY POMS, XERO & POST PLUS.
• Hired, trained, and evaluated performance of employees.
• Managed daily operations of post office.
• Efficiently and kindly handled customer complaints and issues to increase customer satisfaction.

• Collaborated with team members to develop innovative approaches for enhancing customer satisfaction levels.
• Monitored inventory levels closely to avoid stockouts or surplus supplies while managing costs effectively.
• Managed and trained postal staff, resulting in increased productivity and improved employee morale.
• Ensured accurate and secure mail handling through meticulous attention to detail and adherence to proper protocols.
• Maintained strict compliance with all relevant regulations, minimizing risk of penalties or sanctions for noncompliance.
• Supported employees'' professional growth by providing ongoing training opportunities and constructive feedback.
• Handled escalated customer inquiries professionally, resolving complex problems quickly to maintain high levels of satisfaction.
• Reduced customer complaints by addressing service issues promptly and providing timely solutions.
• Managed flow, operations and management services for over 300 daily post office visitors.

• Franchise Sales and Development
• Franchise Training & Management
• Contracts administration for new Franchises
• Dealing with the Franchises and National Office for contracts, training, on boarding and start up package.
• Ongoing support and compliance.
• Branding, Marketing & Sales for WA
• Franchise Development Meetings and Records Management.
• Generation new leads and sales campaigns.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Strong Work Ethics & Discipline.

Volunteer Coordinator for the Mission managing 120 Volunteers

Worked in planning and executing Charitable programs with various organisations & State Government.

Organising Interfaith events.

Event planning and execution

Executing and Planning Fundraising & Multicultural Events.

Managing Social Media & communications with relevant parties.

Reports & Budget Planning.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
• Managed all Night Time Patroling & Security staff of WA

• Managed logistics budgets and forecasting to achieve cost-effective operations.
• Developed strong relationships with vendors, leading to improved pricing and service levels.
• Improved on-time delivery rates by optimizing transportation routes and scheduling.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Monitored logistics performance and identified improvement opportunities.
• Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
• Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
• Coordinated dispatching of drivers to accomplish daily delivery requirements.
• Vehicle maintenance logs, compliance and servicing.
• Purchasing new vehicles & finance
• Driver training and inductions.