Summary
Overview
Work History
Education
Skills
Timeline
Generic

Navneet Kaur

Melbourne,Australia

Summary

Expertise to configure and maintain the computer based information systems.Experienced Educational Consultant who has successfully worked in sales, education, and consulting. Adept at understanding and demonstrating educational products, establishing a strong rapport with audience, and introducing others to educational innovations. Organised and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

11
11
years of professional experience

Work History

IT Support Engineer

Opal
12.2022 - 02.2023
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Senior Educational Consultant

Vision Consultant
01.2021 - 12.2022


  • Direct students' university application and visa application.
  • Develop, maintain and manage relationships with students and organise students communication activity in person or virtually.
  • Strong written and verbal communication skills,
  • Perform admin related issues and paper work.
  • Strong customer service skills.

Immigration Educational Consultant

Smart Study Private Limited
09.2017 - 10.2019


  • Offer consultation to international students and help them understand various educational programs, professional programs, admission procedures, enrolment processes, and institutions as per their requirements.
  • Help international students with immigration processes after successful enrolment in a program for the visa application and approval process
  • Maintain and manage documentation, records, reports, and success stories for future references.

Lecturer, Computer Science

Lovely Professional University
01.2016 - 08.2018


  • Mentored undergraduate and graduate students in effective next-steps for education and career preparedness
  • Selected and designed lesson plans and curriculum to meet academic objectives.

Assistant Professor

Institute Of Technology And Future Trends
02.2012 - 10.2014
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Evaluated student progress through analysis of test scores and homework completion.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.

Education

Professional Year - Information Technology

ECA
Melbourne, VIC

Bachelor of Engineering - Information Technology

Punjab Technical University
Punjab, India

Masters of Engineering - Software Engineering

Federation University Australia
Melbourne, VIC
07.2021

Skills

  • Customer service
  • Experienced in Counselling
  • Effective written and verbal communication
  • Decision-Making
  • Teamwork and Collaboration
  • Planning and Coordination
  • Good command on Networking skills
  • Microsoft office

Timeline

IT Support Engineer

Opal
12.2022 - 02.2023

Senior Educational Consultant

Vision Consultant
01.2021 - 12.2022

Immigration Educational Consultant

Smart Study Private Limited
09.2017 - 10.2019

Lecturer, Computer Science

Lovely Professional University
01.2016 - 08.2018

Assistant Professor

Institute Of Technology And Future Trends
02.2012 - 10.2014

Professional Year - Information Technology

ECA

Bachelor of Engineering - Information Technology

Punjab Technical University

Masters of Engineering - Software Engineering

Federation University Australia

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Navneet Kaur