Navneet Kaur
Queanbeyan,Australia
Summary
Professional in therapeutic support with strong background in behaviour intervention and client care. Skilled at developing and executing individualized support plans, contributing to meaningful client progress. Highly collaborative and adaptable, reliable in dynamic environments, and proficient in maintaining detailed client records and documentation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Therapeutic Support Staff Member
Questcare
11.2023 - Current
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
- Maintained detailed documentation of client sessions, progress notes, and treatment plans for accurate reporting and continuity of care.
Disability Support Worker
Questcare
10.2023 - Current
- Key responsibilities performed will include personal assistance with client's mobility, eating and drinking, personal hygiene, administration of medicines, appointment attendance, fitness, and general domestic tasks
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
Ticket Enforcement Officer
Guarda World
05.2022 - 11.2022
- Company Overview: City of Vancouver (Canada)
- Worked closely with public and remained courteous and calm while defusing tense situations
- Wrote detailed narrative reports for use in investigations
- Issued violation tickets in the city for road vehicles
- Performed regular compliance reviews and audits, identifying non-compliance issues
- City of Vancouver (Canada)
Security Supervisor
Paladin Security
05.2020 - 05.2022
- Company Overview: Vancouver Pacific Center & HSBC Building (Canada)
- Documented emergency situations (Medical, Fire, Missing Person, Power Outage, etc.) and security issues in detail and reported the situation in a timely manner
- Maintained a safe and secure environment for customers and employees by patrolling and monitoring premises
- Reported safety concerns and unusual circumstances both verbally and in written reports
- Detecting and preventing suspicious activities within the premises
- Vancouver Pacific Center & HSBC Building (Canada)
Concierge
Best Western Hotel
09.2018 - 01.2020
- Company Overview: White Rock (Canada)
- Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings
- Managed quality assurance program including on site evaluations, internal audits, and customer surveys
- Monitored social media and online sources for industry trends
- Developed team communications and information for staff meetings
- White Rock (Canada)
Health Care Giver
Private Company
03.2019 - 09.2019
- Company Overview: Surrey, BC (Canada)
- Kept close eye on behavior and emotional responses of clients, consulting with Health Care Assistants to address concerns and protect each person from any harm
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
- Offering support for client’s mental and emotional needs to enhance physical outcomes and overall happiness
- Surrey, BC (Canada)
Cashier
Sweets- 64
05.2018 - 08.2018
- Company Overview: Surrey, BC (Canada)
- Checked prices for customers and processed items sold by scanning barcodes
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Counted cash in the register drawer at beginning and end of shift
- Surrey, BC (Canada)
Server
Fresh Cravings
01.2018 - 04.2018
- Company Overview: Surrey, BC (Canada)
- Served needs of more than 8 customers in a busy festive environment
- Prepared beverages and filled food orders for customers
- Collected credit card, cash, and gift certificate payments from customers and made proper change for cash transactions
- Surrey, BC (Canada)
Education
Diploma of Nursing - Enrolled Nursing
Key 2 Learning College
Watson, Canberra04-2026
Certificate III in Individual Support - Ageing
Work Placement
Campbell, ACT10.2023
Certificate III in Individual Support - Ageing
Quest Training
Belconnen, ACT10.2023
Diploma - Health Sciences
Kwantlen Polytechnic University
Surrey, BC12.2020
High School Diploma -
Senior Secondary School
Civil Lines, India03.2017
Skills
- Administrative
- Behaviour modification
- Professional boundaries
- Emotional regulation
- Client advocacy
- Therapeutic plans
- Progress assessment
- Teamwork and collaboration
Availability
No work restrictions on visa., Available to work throughout the week.
References
- Available on request.
Certificatesandlicenses
Canadian Certification
- WHMIS
- Use of Force
- Mental Health Training
- Advanced Security Training (Authorised to carry and use restraints i.e., Handcuffs only)
- Occupational First Aid Level 1
- Manual Handling
- Volunteer work with Vancouver Police
Australian Certification:
- Full Australian driving licence (no restriction)
- Provide Cardiopulmonary Resuscitation
- Provide First Care
- Manual Handling
- Cert. 3 in Individual Support.
Certification
Worked in a house setting for a year and still going as a Therapeutic worker.
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Therapeutic Support Staff Member
Questcare
11.2023 - Current
Disability Support Worker
Questcare
10.2023 - Current
Ticket Enforcement Officer
Guarda World
05.2022 - 11.2022
Security Supervisor
Paladin Security
05.2020 - 05.2022
Health Care Giver
Private Company
03.2019 - 09.2019
Concierge
Best Western Hotel
09.2018 - 01.2020
Cashier
Sweets- 64
05.2018 - 08.2018
Server
Fresh Cravings
01.2018 - 04.2018
Certificate III in Individual Support - Ageing
Quest Training
Diploma - Health Sciences
Kwantlen Polytechnic University
Diploma of Nursing - Enrolled Nursing
Key 2 Learning College
Certificate III in Individual Support - Ageing
Work Placement
High School Diploma -
Senior Secondary School
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