Navya Kanchanakuntla
Bendigo,Australia
Summary
Highly motivated and customer-focused professional with 2 years of experience in customer support, administration, and IT environments. Strong background in CRM systems including Salesforce, excellent communication abilities, and a proactive approach to problem-solving. Proven capability in managing customer interactions across various channels and delivering positive experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Intern
Coliban Water
Bendigo, VIC
03.2024 - 06.2024
- Helped improve support workflows using Salesforce automation tools.
- Provided internal user support and contributed to team discussions.
- Supported the customer support team with CRM customization and issue resolution.
- Participated in sprint planning, user acceptance testing, and release coordination.
IT Support Executive
Tata Consultancy Services (TCS)
HYD, India
01.2020 - 01.2022
- Delivered front-line IT and customer support services to enterprise users.
- Managed ServiceNow tickets and escalated unresolved issues.
- Assisted clients with troubleshooting, system access, and application use.
- Maintained detailed documentation of incidents and resolutions.
Education
Master of Information Technology -
La Trobe University
Bendigo, VIC07-2024
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
India06-2019
Skills
- Customer Service (Phone, Email, Face-to-Face)
- Salesforce CRM & Case Management
- Administrative Support & Data Entry
- MS Office Suite (Word, Excel, Outlook)
- ServiceNow & Ticketing Systems
- Time Management & Prioritization
- Team Collaboration & Stakeholder Communication
- Troubleshooting & Analytical Thinking
Certification
- Salesforce Administrator Certification – 2024
- Microsoft Azure Fundamentals
References
Available upon request.
Volunteer Experience
Community Organisation, Administrative Assistant (Volunteer), VIC, 2023, Present, Responded to public inquiries via email and phone during events and campaigns., Maintained data records and managed bookings/logistics support., Supported team members in preparing communication materials and handling walk-ins.
Availability
Available to start immediately.
Timeline
Salesforce Intern
Coliban Water
03.2024 - 06.2024
IT Support Executive
Tata Consultancy Services (TCS)
01.2020 - 01.2022
Master of Information Technology -
La Trobe University
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
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