Parwinder Kaur
Customer Service
Canberra,ACT
Summary
Dynamic and adaptable professional with 3+ years of experience in customer service and sales across fast-paced retail and pharmacy environments. Proven ability to lead teams, manage store operations, achieve sales KPIs, and deliver exceptional customer service. Recent Bachelor of Information Technology graduate with hands-on experience in digital systems. Trusted to run stores independently and train new team members. Passionate about fashion, team development, and creating outstanding customer experiences. Ready to take the next step into store leadership with a trend-focused, customer-first brand.
Overview
3
3
years of professional experience
Work History
Sales Assistant Team Member
Platypus Shoes AU
03.2022 - Current
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
- Managed entire store operations in the absence of the manager, including staff coordination, cash reconciliation, and inventory management.
- Achieved weekly individual sales targets and contributed to exceeding store KPIs.
- Recognized for consistent positive customer feedback and problem resolution skills.
- Assisted in the training of new team members, fostering a supportive learning environment.
Retail Pharmacy Assistant
William Ho
02.2023 - Current
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Used POS system to process sales, online orders, and gift card activations.
Education
Bachelor of Information Technology - Information Technology
Crown Institute of Higher Education
Canberra, ACT11.2024
High School Diploma -
Major Ajaib Singh Convent School , JeonWala (Fdk,)
Punjab, India07.2020
Skills
- Data entry and records management
- Customer-focused service delivery
- Conflict resolution and complaints handling
- Consultative Sales Approach
- Personalized Support
- Store opening and closing
- POS Transactions and Payment Processing
- Team management
- Multitasking Competence
- Organization and Time Management
- Good Telephone Etiquette
- Flexible and Adaptable
- Goal-oriented mindset
- Cash handling proficiency
- Patience and Empathy
Timeline
Retail Pharmacy Assistant
William Ho
02.2023 - Current
Sales Assistant Team Member
Platypus Shoes AU
03.2022 - Current
Bachelor of Information Technology - Information Technology
Crown Institute of Higher Education
High School Diploma -
Major Ajaib Singh Convent School , JeonWala (Fdk,)
Technical skills
- Programming Languages: HTML, CSS, JAVA
- Operating Systems: Windows, Mac, Linux, Android, iOS
- System Services: SQL, VPN, VoIP, TCP/IP, Cloud Services, Mobile device management, SaaS, UX Design, Active Directory, Troubleshooting
- Software Proficiency: MS Office, Zendesk, WordPress, Point of Sale (POS: AP21), Adobe Photoshop
references
1. Chadan Gurung (Skechers Store Manager)
Contact Details:- 0450586260
Email: chandangurung999@gmail.com
2. Dino Sandoval
Contact Details: 0411391819
Email: dinosandoval3@yahoo.com
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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