Nazanin Shabestari
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cabin Crew Manager
Pars Air
06.2014 - 09.2023
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Used excellent customer service skills in addressing passengers' needs.
Customer Service Executive
China Southern Airline
04.2013 - 06.2014
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Informed customers of upcoming promotions and deals to boost sales.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
MBA - Business Administration And Management
Tehran University
09.2020
Skills
- Able to work glowing in a team environment
- Ability to keep calm under stressful situations and work in a faced paced environment
- Flexible to work necessary hours including weekends and holidays
- Ability to balance multiple tasks successfully
- Responsible, realistic, and dependable, Friendly and caring
- Good communicator and able to cooperate well with people from a variety of cultures
Certification
- Customer Services
- Airport ground services orientation
- ICDL
- Passenger and baggage handling
Timeline
Cabin Crew Manager
Pars Air
06.2014 - 09.2023
Customer Service Executive
China Southern Airline
04.2013 - 06.2014
MBA - Business Administration And Management
Tehran University
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