Necos Clark
East Perth,WA
Summary
I have recently moved to Perth and seeking work, i am a hardworking employee enthusiastic about learning new skills. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities with a keen eye for details and accuracy. I work well in a team environment and get along well with my pairs. I have no trouble picking up new skills and learning them as fast as possible with safety being a number one priority. I speak well and respectfully with others and have great communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Advisor, Warranty Admin
Auckland Vehicles- Hyundai, Isuzu, Renault
08.2020 - 07.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Service Advisor, Parts Interpretation
Qualitat European
05.2014 - 07.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, usingproblem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
Service Advisor
Continental Cars-Volkswagen
02.2012 - 04.2014
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Interpreted diagnostic results to provide accurate repair recommendations.
Delivery Driver, Storeman, Forklift Operator
Deejays Limited
05.2010 - 05.2011
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded and stacked materials by raising and lowering lifting devices.
Customer Service, Stock Handler
Farmers
02.2007 - 04.2010
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction and focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Service and Cooking Staff
LJ'S LIMITED
01.2006 - 01.2007
- Offered assistance to customers, paying attention to special needs or wants.
- Served food and beverages promptly with focused attention to customer needs.
Education
Certificate in Automotive Level 2 - Automotive
Manukau Institute of Technology
Auckland, NZ12.2011
Edgewater College
Auckland, NZ12.2008
Skills
- Work Order prioritisation
- POS Systems and Ordering Platforms
- Diagnostics and Repair
- Sales and Upselling
- Telephone Reception
- Mechanical Aptitude
- Listening Skills
- Physically fit and strong person
Certification
- Construction white card
- Working in confined spaces card
- Working at heights card
- Full Australian license
- LF forklift license
Timeline
Service Advisor, Warranty Admin
Auckland Vehicles- Hyundai, Isuzu, Renault
08.2020 - 07.2023
Service Advisor, Parts Interpretation
Qualitat European
05.2014 - 07.2020
Service Advisor
Continental Cars-Volkswagen
02.2012 - 04.2014
Delivery Driver, Storeman, Forklift Operator
Deejays Limited
05.2010 - 05.2011
Customer Service, Stock Handler
Farmers
02.2007 - 04.2010
Service and Cooking Staff
LJ'S LIMITED
01.2006 - 01.2007
Certificate in Automotive Level 2 - Automotive
Manukau Institute of Technology
Edgewater College
- Construction white card
- Working in confined spaces card
- Working at heights card
- Full Australian license
- LF forklift license
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