Nedal Halaoui
Sydney
Summary
Experienced Construction Manager with a robust background in overseeing construction projects. Proven ability to coordinate and supervise construction activities, ensuring projects are completed on time, within budget, and to the highest quality standards. Also skilled in managing call traffic, optimizing schedules and ensuring efficient information flow between teams and stakeholders. Adept at problem-solving, decision making and team engagement.
Overview
6
6
years of professional experience
Work History
Call Traffic Analyst
Westpac Group
07.2024 - Current
- Optimized schedules for bankers
- Managed real-time inbound call traffic across multiple contact centre locations.
- Performed ad hoc reporting and analysis to improve overall performance of call centre and enable strong understanding of business.
- Mitigated risks associated with high call volume periods, developing contingency plans for unexpected events or spikes in demand.
Customer Service Representative
Westpac Group
10.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Project Manager
Xenia Construction
01.2019 - 07.2023
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Education
Construction
UTS
Sydney, NSW08-2018
Skills
- Resilience
- Problem Solving
- Organisation
- Attention to detail
- Communication
- Stakeholder Engagement
Timeline
Call Traffic Analyst
Westpac Group
07.2024 - Current
Customer Service Representative
Westpac Group
10.2023 - 06.2024
Assistant Project Manager
Xenia Construction
01.2019 - 07.2023
Construction
UTS
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