Neel Sebastian
Lawson,ACT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Owing to the love of cooking, I have enrolled for a Certificate IV in Kitchen Management and a Diploma in Hospitality in Canberra, awaiting a sub-class 500 visa to be issued.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Service team leader- Concierge
Jumeirah Al Qasr and Dar Al Masyaf
06.2022 - 08.2023
- Updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, shopping areas and all relevant information likely to be of guests' interest in order to be able to answer guest requests and questions
- To assist in maintaining the LQA standards within Concierge Department
- Assist in the training of the employees & ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency
- Ensured team work, communication & networking between the team member at the best level all the time and find ways to improve.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Led team meetings to address concerns and inform employees of new policies and procedures.
Business Development and Operations
ALH Holiday homes and Prive Holiday homes
03.2021 - 06.2022
- The first point of contact for all the guests via phone, email and chat
- Delivered a world-class and personalized hospitality experience in the properties, making the guests come back time after time
- Assist the guests with their needs during the booking process, pre-stay, during their stay, and post-stay
- Collaborate with third-party cleaning partners to ensured properties are cleaned on time and with the highest standards
- Proactively inspected the unit inventory and deliver supplies to ensure a consistent guest experience
- Proactively responded to guest enquires, and resolved guest issues in a timely and positive manner.
Cabin Services Supervisor
Qatar Airways
06.2014 - 08.2020
- Maintained up-to-date knowledge of current safety, security and cabin services requirements
- Worked together with other airline staffs and contractors to ensure effective teamwork and quality results are achieved
- Resolved guest issues and problems immediately and take follow up action via the Cabin manager
- Represented and promoted Qatar Airways in a positive and professional manner to build loyalty both internally and externally
- Maintained a high standard of personal presentation at all times consistent with the airline standards so that Qatar Airways is presented in a positive and professional manner.
Club Concierge Team Leader
The Ritz Carlton Dubai International Financial Centre
12.2011 - 05.2014
Front Desk Agent
ITC Gardenia, A Luxury Collection Hotel
01.2009 - 12.2011
Education
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Airhostess Training
01.2008
Skills
- Marketing
- Customer Service
- Guest Engagement
- Customer Retention
- Guest Complaint Resolution
- Team Management
- Employee Relations
- Hospitality Best Practices
- Guest Communication
- Guest Services
- Relationship Building
- Team Member Development
- Performance Reviews
Certification
- WSET level 1 award in Wines (QCF) - Wine and Spirit Education trust (London, United Kingdom)
- Elite Cabin services certification by Qatar Airways
- First aid and AED certifications
- Responsible Service of Alcohol training by Qatar Airways.
Accomplishments
- Visited over 60 countries and travelled through over 100 cities around the world.
- Qatar airways business class team member for Skytrax World's best Business class Award for 2017,2018,2019
- Receptionist of the Year - The Ritz-Carlton Dubai International Financial Centre 2013, Participant for AICR International " The David Campbell trophy " represented The Ritz Carlton DIFC.
- Received Gallup super star award for positive guest's comments from The Ritz Carlton Dubai International Financial Centre.
- Secured last minutes tickets for FIFA World cup 2023 final tickets for the guests and arranged charter flight.
- Attended voluntary trainings and workshops offered by the airline and was rewarded with a job promotion as a result.
- Consistently maintained high customer satisfaction ratings.
- Presented a calm demeanor in high-stress situations, which helped boost morale for the entire crew and most passengers.
- A member of Qatar Airways Elite trained team member to serve First Class Customers on Airbus A380 aircraft.
Languages
English
Malayalam
Kannada
Tamil
Hindi
Timeline
Guest Service team leader- Concierge
Jumeirah Al Qasr and Dar Al Masyaf
06.2022 - 08.2023
Business Development and Operations
ALH Holiday homes and Prive Holiday homes
03.2021 - 06.2022
Cabin Services Supervisor
Qatar Airways
06.2014 - 08.2020
Club Concierge Team Leader
The Ritz Carlton Dubai International Financial Centre
12.2011 - 05.2014
Front Desk Agent
ITC Gardenia, A Luxury Collection Hotel
01.2009 - 12.2011
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Airhostess Training
- WSET level 1 award in Wines (QCF) - Wine and Spirit Education trust (London, United Kingdom)
- Elite Cabin services certification by Qatar Airways
- First aid and AED certifications
- Responsible Service of Alcohol training by Qatar Airways.
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