Neelam Lama
Parramatta,NSW
Overview
3
3
years of professional experience
Work History
Sales Assistant
Novo Shoes
Burwood, NSW
02.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
MacDonalds
Stanmore, NSW
03.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor Of Enterprise Management Systems - EMS
Australian Institute of Business Intelligence
Haymarket, NSWTimeline
Sales Assistant
Novo Shoes
02.2023 - Current
Customer Service Representative
MacDonalds
03.2022 - 01.2023
Bachelor Of Enterprise Management Systems - EMS
Australian Institute of Business Intelligence