Overview
Work History
Education
Timeline
Generic
Neelam Lama

Neelam Lama

Parramatta,NSW

Overview

3
3
years of professional experience

Work History

Sales Assistant

Novo Shoes
02.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Representative

MacDonalds
03.2022 - 01.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor Of Enterprise Management Systems - EMS

Australian Institute of Business Intelligence
Haymarket, NSW

Timeline

Sales Assistant

Novo Shoes
02.2023 - Current

Customer Service Representative

MacDonalds
03.2022 - 01.2023

Bachelor Of Enterprise Management Systems - EMS

Australian Institute of Business Intelligence

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Neelam Lama