Summary
Overview
Work History
Education
Skills
Timeline
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Neesha Ward

Newcastle

Summary

Dynamic and personable professional with a background in fitness sales and martial arts instructing, committed to helping individuals achieve their health and personal development goals. Experienced in lead conversion, member retention, and delivering structured, high-energy training sessions. Combines strong communication skills with a passion for wellbeing, community building, and continuous improvement.

Overview

8
8
years of professional experience

Work History

Membership Consultant

Urth Fitness Lambton
02.2022 - Current
  • Consistently achieved or exceeded monthly sales targets by effectively communicating value propositions tailored to individual prospects' needs during consultations.
  • Worked closely with other departments within the organization to ensure seamless coordination of efforts in achieving overall club objectives.
  • Cultivated a welcoming atmosphere within the facility, fostering a sense of community among members that supported long-term loyalty.
  • Utilised CRM tools (e.g. PerfectGym) to track prospects, follow up, and manage pipeline efficiently.
  • Resolved member concerns with empathy and efficiency.
  • Conducted facility tours and one-on-one consultations, creating positive first impressions and enhancing new member onboarding.
  • Managed incoming enquiries via phone, email, and walk-ins; converted leads into members.
  • Ensured a clean, safe, and welcoming environment by regularly maintaining facility hygiene and adhering to health and safety protocols.

Martial Arts Instructor

Kumiai Ryu High Impact
10.2020 - 01.2022
  • Designed, implemented and taught Karate and Muay Thai techniques and skills to ages 5 through to adults.
  • Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
  • Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
  • Provided tailored one-on-one coaching for tournament preparation.
  • Delivered constructive feedback to support student development and progress.
  • Managed class schedules and greeted parents/students, ensuring a welcoming environment.
  • Assisted with student gradings and facilitated goal-setting inside and outside of training.
  • Handled administration duties, including phone inquiries and issue escalation.
  • Maintained compliance with WH&S policies and procedures.

Produce Worker

Woolworths, Bathurst City Centre
11.2018 - 09.2021
  • Maintained produce displays and ensured high standards of presentation.
  • Responded to customer inquiries with professionalism and product knowledge.
  • Operated POS systems, including registers, scanners, and scales.
  • Maintained an accurate cash drawer and provided efficient checkout service.
  • Supported store operations through stock replenishment and customer assistance.
  • Ensured safety and cleanliness by adhering to WH&S protocols.

Karate Instructor

Precision Martial Arts
02.2017 - 09.2017
  • Promoted the importance of self-discipline, perseverance, and respect through daily practices and discussions with students.
  • Tailored class content based on age groups and skill levels to provide appropriate challenges for each participant.
  • Ensured proper use of equipment during classes, maintaining a safe training environment for all participants.
  • Taught Karate techniques to children aged 5–9 in group and weapons classes.
  • Supported students in tournament preparation through personalised coaching.
  • Provided detailed feedback to enhance student learning and performance.
  • Managed class scheduling and facilitated parent engagement.
  • Followed all directions from senior instructors and upheld WH&S standards.

Education

Bachelor of Social Work -

University of Newcastle
Newcastle, NSW

Certificate III - Fitness

TAFE NSW
Bathurst

Completed Year 10 Studies -

Denison College Bathurst High Campus
Bathurst, NSW

Skills

  • Goal-oriented mindset
  • Customer relations
  • Documentation skills
  • Sales expertise
  • Time management
  • Reliability
  • Relationships and rapport
  • Problem-solving abilities
  • Team collaboration
  • Interpersonal skills
  • Conflict resolution
  • Effective communication

Timeline

Membership Consultant

Urth Fitness Lambton
02.2022 - Current

Martial Arts Instructor

Kumiai Ryu High Impact
10.2020 - 01.2022

Produce Worker

Woolworths, Bathurst City Centre
11.2018 - 09.2021

Karate Instructor

Precision Martial Arts
02.2017 - 09.2017

Bachelor of Social Work -

University of Newcastle

Certificate III - Fitness

TAFE NSW

Completed Year 10 Studies -

Denison College Bathurst High Campus

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Neesha Ward