Neethu Joseph
Receptionist/Dental Assistant
Manor Lakes
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Dental Assistant/Receptionist
Nightcliff Dental Surgery
09.2016 - 08.2018
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate records on check-in and maintaining data confidentiality.
- Cleaned and sanitised dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Delivered outstanding customer service by maintaining a professional demeanour during high-pressure situations.
- Sterilised rooms and prepped equipment and instruments for 15 procedures daily.
Dentist
Dr. Chang’s Dental Clinic
Mumbai, India
04.2013 - 03.2016
- Completely and accurately obtained information in a courteous and respectful manner to determine an appropriate treatment plan
- Performed examinations and treatments quickly, efficiently, and accurately while keeping the patient informed, and being sensitive to patient’s comfort during the treatment which includes extraction, root canal treatment, restorations, scaling, fixed partial denture and removal partial dentures
- Set the expectation with the patient by listening to their concerns and addressing those that can be addressed and informing the patient of the course of action to follow for other health concerns
- Communicated effectively with dental staff, other health care providers and patients
- Ensured that verbal and written instructions are clear and concise and are understood by listening and asking for feedback
- Worked in coordination with other clinic staff to effectively educate the patient on their course of treatment to increase the likelihood of compliance
- Utilised opportunities and stress preventative care and maintenance to patients and their families regarding dental hygiene, health habits, and home care
- Listened for clues that the patient needs additional assistance in understanding the treatment plan or in carrying out the treatment
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
Receptionist and Chairside Assistant
MyDentist Clinic
08.2011 - 12.2012
- Provided diligent dental and hygiene assistance during surgery, services and cleanings
- Maintained equipment and sterilized all dental instruments
- Responsible for taking x-rays and process it under the guidance of dentist
- Restoration and impressions materials prepared
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - Dentistry
Vinayaka Mission University
India 06.2009 - 03.2025
Skills
Patient relations
Patient services
Appointment scheduling
Patient counseling
Clinical support
Equipment sterilization
Timeline
Dental Assistant/Receptionist
Nightcliff Dental Surgery
09.2016 - 08.2018
Dentist
Dr. Chang’s Dental Clinic
04.2013 - 03.2016
Receptionist and Chairside Assistant
MyDentist Clinic
08.2011 - 12.2012
Bachelor of Science - Dentistry
Vinayaka Mission University
06.2009 - 03.2025
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