Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Hobbies and Interests
References
Personal Information
Timeline
Generic
Neha

Neha

Vermont South

Summary

Dedicated hospitality professional with extensive experience in guest services and event coordination. Proven ability to optimize seating arrangements for enhanced guest satisfaction. Skilled in managing high-pressure situations while maintaining service excellence.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Munro Footwear Group
08.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Host

STANLEY CAFE
07.2025 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Manager

The Catalina Hotel
11.2024 - 04.2025
  • Delivered exceptional customer service during events, enhancing guest experiences.
  • Monitored food quality and presentation, ensuring compliance with established standards.
  • Led banquet operations for weddings and conferences, managing events with over 500 guests.
  • Recruited and trained banquet staff, boosting team productivity and guest satisfaction.
  • Collaborated with kitchen and service teams to guarantee timely service and food quality.
  • Handled event customization, including guest seating layouts and specific client requirements.

Job Trainee

The Catalina Hotel
05.2024 - 10.2024
  • Developed event menus tailored to client specifications.
  • Prepared detailed cost estimates based on menu selections and guest counts.
  • Set up tables, chairs, place settings, and decorations for events.

Front of House

KFC
03.2023 - 02.2024
  • Provided exceptional customer service in a fast-paced, high-volume quick-service restaurant.
  • Operated POS systems and managed cash transactions with precision.
  • Resolved customer concerns promptly, fostering repeat business and positive feedback.

Industrial Trainee

Leela Ambience Convention Hotel
10.2020 - 02.2021
  • Ensured all safety regulations were followed within the hotel premises.
  • Organized special events such as banquets, conferences, weddings.
  • Maintained a professional attitude when dealing with guests, staff and management.

Education

MBA -

Deakin University
Melbourne, VIC
06-2027

Master of Hotel Management And Catering Technology - 5 Yr Integrated 2019 - 2024

MD University
Rohtak, Haryana

10+2 -

MDU Campus School
01-2019

General -

MDU Campus School
01-2017

Skills

  • Food handling and hygiene compliance
  • Communication skills
  • Attention to detail
  • POS operation
  • Customer service
  • Conflict resolution
  • Food quality control
  • Cash handling
  • Client relationship management
  • Critical thinking
  • Customer relations

Accomplishments

  • Attended many seminars to maximize guest satisfaction
  • Topper in several semesters
  • Participated in many workshops to gain knowledge about hospitality

Interests

  • Baking
  • Cooking
  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement

Hobbies and Interests

  • Cooking
  • Art and craft
  • Dancing

References

Available on request

Personal Information

Timeline

Customer Service Representative

Munro Footwear Group
08.2025 - Current

Host

STANLEY CAFE
07.2025 - Current

Manager

The Catalina Hotel
11.2024 - 04.2025

Job Trainee

The Catalina Hotel
05.2024 - 10.2024

Front of House

KFC
03.2023 - 02.2024

Industrial Trainee

Leela Ambience Convention Hotel
10.2020 - 02.2021

MBA -

Deakin University

Master of Hotel Management And Catering Technology - 5 Yr Integrated 2019 - 2024

MD University

10+2 -

MDU Campus School

General -

MDU Campus School

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