Neha Jain
Brisbane,QLD
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex property claims. Committed to maintaining customer satisfaction and contributing to company success. Motivated to succeed in fast-paced and deadline-driven professional environment.
Overview
13
13
years of professional experience
Work History
Marine Claims Manager
NM Insurance
Brisbane, QLD
05.2023 - Current
- Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Implemented innovative strategies for reducing claim cycle time without compromising quality or accuracy of decisions made.
- Conducted full claim investigations and reported updates and legal actions.
- Negotiated with other involved parties to arrange settlements for maximum results.
- My portfolio currently is a mix of large losses up to $500,000.00 for all type of personal pleasure crafts.
Claims Specialist
Suncorp Insurance
01.2022 - 05.2023
- Managed claims for brands, AAMI, GIO, Apia, Suncorp, Shannon customers
- Handled and managed claims for building and contents cover
- Managed claims and fulfilled the claims over the QLD floods, managed over 800 claims in 3 months
- I had the opportunity to handle the customers and do claim lodgements, and had done it proficiently while achieving Average claims Handling time of less than 900 seconds
- Efficiently completing the processing of the claims to fulfillment stage of over 25 claims per day with nil leakage
- managing and fulfilling claims with fulfillment value of upto $300,000
- managed portfolio for 5 months, assisting in progressing the claims to the next steps and find closure while working with the client and suppliers
- Utilized appropriate cost containment techniques to reduce overall claim costs
- Conducted full claim investigations and reported updates and legal actions.
Franchisee
Baskin Robbins
06.2014 - 11.2020
- Manage all financial areas and oversee operational aspects
- Create innovative marketing campaigns to drive business
- Keep business running efficiently and profitably
- Administered schedules, payrolls and deposits
- Hired and recruited top employees for all levels and roles
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Reduced operational risks while organizing data to forecast performance trends.
Franchisee
Pizza Hut
04.2011 - 06.2014
- Developed tasks checklist to maximise store cleanliness and operations effectiveness
- Manage all financial areas and oversee operational aspects
- Create innovative marketing campaigns to drive business
- Keep business running efficiently and profitably
- Administered schedules, payrolls and deposits
- Hired and recruited top employees for all levels and roles
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Reduced operational risks while organizing data to forecast performance trends.
Education
MBA - Marketing And Finanace
Symbiosis Universities
Skills
- Documentation Review
- Claims Adjustments
- Insurance Knowledge
- Coverage assessments
- Customer and team centric
- Financial Oversights
- Excellent administrative abilities
- Insurance industry experience
Accomplishments
- HIGH SUPPORT OFFICER - Excelled in the opportunity given to be the High Support Coach for the new trainees. Guided them through the decision making on the coverage of the claim according to the Policy guidelines and also assisting in the lodgement and processing after work.
- NEW ZEALAND ASSISTANCE TEAM FOR THE FLOOD AND CYCLONE - Worked as a NZ event team, as it was a special task created to assist the NZ in the Flood and Cyclone Gabrielle, claim lodgement. Also assisted the NZ project to verify the Invoices from the vendors and loading them in the system to be paid correctly.
Timeline
Marine Claims Manager
NM Insurance
05.2023 - Current
Claims Specialist
Suncorp Insurance
01.2022 - 05.2023
Franchisee
Baskin Robbins
06.2014 - 11.2020
Franchisee
Pizza Hut
04.2011 - 06.2014
MBA - Marketing And Finanace
Symbiosis Universities