Neha Rathi

• Worked on Customer Service FW application 8.7, 8.8 .
• Customer Service Framework developer on both UIKit and constellation with app studio too.
• Worked on CS 8.7 on all major functionalities.
• Worked on Core Rules like Intent when, intent task , CS Data sources.
• Worked on Business conditions.
• Gained expertise in Case configurations, CS integration with Process Fabric Hub Functionality implementation inside 8.8 .
• Worked on developing custom components for CS application.
• Worked on localization part of Customer Service Product
• Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
• Wrote and developed new and well-tested code for different Pega projects.
• Collaborated with cross-functional teams to develop customized technical solutions that met unique business requirements.

BPM Platform Team

About Product -

AppWorks Platform/Cordys provides the foundation for digital businesses. With intelligently automated, content-rich, connected processes that you can quickly build and easily modify applications , process models and workflows. This application enables user with Dynamic Case Management, Low-Code development, Process Modelling, Business Rule Management and Enterprise Integration.

Roles and Responsibilities

• Working with the R&D Team of the BPM Core component.
• Worked on Integration of RPA with AppWorks Platform.
• Involved in the solution design for the requirements and enhancement of the product.
• Involved in escalated issue from customers on behalf of the whole team.
• Unit and Integration Testing using various tools.
• Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.
• Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.

• Application development on Cordys Business Operations platform.
• Wrote UI automated test cases for business scenarios using Selenium Framework.