Neil Biju Mathew
Glen Waverley,Victoria
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Hungry Jack's
05.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained professional, organized, and safe environment for customers and employees.
- Managed opening and closing procedures including cashier set up and close.
- Tracked receipts, employee hours, and inventory movements.
Casual Event Staff
Spark Event Group
12.2021 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies for events such as RMIT graduation and Australian Open.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Oversaw event operations to keep running smoothly.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Warehouse Worker
ELITE STAFFING SOLUTIONS PTY LTD
11.2021 - 06.2022
- Summer Casual
- Loaded, unloaded, and moved material to and from storage
- Printed labels, packaged boxes, and loaded into outbound containers.
Casual Crew member
Hungry Jack's
08.2019 - 05.2022
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor's of Information Technology - Information Technology
RMIT University
Melbourne, VIC12.2025
High School (Year 12) -
Glen Waverley Secondary College
Glen Waverley, VIC11.2021
Skills
- Customer-Oriented
- Supervision and Leadership
- Time Management
- Flexible and Adaptable
- Excellent Communication
- Problem Resolution
- Multitasking Abilities
- Computer Skills
- Staff Scheduling
- Cash Register Operation
- First Aid/CPR
- Safe Food Handling
Certification
- First Aid and CPR, 09/01/22 - 09/01/25
- Fire Safety Training, 10/05/22, Present
- ServSafe International food handling, 09/01/22, Present
Timeline
Shift Supervisor
Hungry Jack's
05.2022 - Current
Casual Event Staff
Spark Event Group
12.2021 - Current
Warehouse Worker
ELITE STAFFING SOLUTIONS PTY LTD
11.2021 - 06.2022
Casual Crew member
Hungry Jack's
08.2019 - 05.2022
Bachelor's of Information Technology - Information Technology
RMIT University
High School (Year 12) -
Glen Waverley Secondary College