Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neil Biju Mathew

Glen Waverley,Victoria

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Hungry Jack's
05.2022 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained professional, organized, and safe environment for customers and employees.
  • Managed opening and closing procedures including cashier set up and close.
  • Tracked receipts, employee hours, and inventory movements.

Casual Event Staff

Spark Event Group
12.2021 - Current
  • Set up event facilities and equipment, cleaned areas, and organized supplies for events such as RMIT graduation and Australian Open.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Oversaw event operations to keep running smoothly.
  • Provided exceptional customer service to all guests and escalated concerns where needed.

Warehouse Worker

ELITE STAFFING SOLUTIONS PTY LTD
11.2021 - 06.2022
  • Summer Casual
  • Loaded, unloaded, and moved material to and from storage
  • Printed labels, packaged boxes, and loaded into outbound containers.

Casual Crew member

Hungry Jack's
08.2019 - 05.2022
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Bachelor's of Information Technology - Information Technology

RMIT University
Melbourne, VIC
12.2025

High School (Year 12) -

Glen Waverley Secondary College
Glen Waverley, VIC
11.2021

Skills

  • Customer-Oriented
  • Supervision and Leadership
  • Time Management
  • Flexible and Adaptable
  • Excellent Communication
  • Problem Resolution
  • Multitasking Abilities
  • Computer Skills
  • Staff Scheduling
  • Cash Register Operation
  • First Aid/CPR
  • Safe Food Handling

Certification

  • First Aid and CPR, 09/01/22 - 09/01/25
  • Fire Safety Training, 10/05/22, Present
  • ServSafe International food handling, 09/01/22, Present


Timeline

Shift Supervisor

Hungry Jack's
05.2022 - Current

Casual Event Staff

Spark Event Group
12.2021 - Current

Warehouse Worker

ELITE STAFFING SOLUTIONS PTY LTD
11.2021 - 06.2022

Casual Crew member

Hungry Jack's
08.2019 - 05.2022

Bachelor's of Information Technology - Information Technology

RMIT University

High School (Year 12) -

Glen Waverley Secondary College

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Neil Biju Mathew