Nelli Skinner
Broadbeach,QLD
Summary
I am a passionate and presentable Retail/Salon manager with a proven accomplishments in increasing customer and employee satisfaction, driving growth and increasing profits. I am a smiling professional who enjoys building genuine rapport with people and providing the best customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salon Coordinator
Paintbox Nails And Beauty
Broadbeach Waters, QLD
06.2022 - Current
- Scheduling appointments by phone, email and in person and recommending additional services.
- Managing salon's master calendar using Zenoti booking system to organize customer appointments and employee schedules.
- Scheduling employees to maintain adequate coverage during business hours.
- Overseeing salon employee performance, facility cleanliness and sales.
- Building business through commitment to excellent customer service, resulting in customer loyalty and retention.
Retail Store Manager
The Just Group - Portmans
Moorabbin, VIC
04.2019 - 01.2022
- Increased sales by 200k in $1.5 million dollar turnover store within my first seven months by motivational leadership, improved customer service experience and passionate approach for the brand.
- Managed inventory, controlled costs and maintained sales floor stock levels to meet customer needs.
- Assisted in business decision-making and planning with promotional campaigns by submitting weekly and monthly reports
- Established a thriving and motivational team with already existing staff and created a welcoming and enjoyable in store environment.
Brand Coordinator
Wrangler Australia, True Alliance Richmond Office
Burnley, VIC
04.2018 - 04.2019
- Provided high level of operational support to General Manager by overseeing day to day running of Brand
- Coordinated functions of Design, Sales, Production and Marketing teams
- Managed inventory both Core and Ongoing
- Generated Sales tools including price lists, order forms and trackers
- Provided high level of customer service with both Internal and External parties
- Compiled sales analysis and information in monthly basis for Brand Meetings
- Established professional relationships with high profile accounts and ensured overall client satisfaction
Junior Merchandise Planner / Allocator
True Alliance Richmond Office
Burnley, VIC
03.2018 - 12.2018
- Assisted in growing business profitability alongside Planning, Brand Retail Manager and Store Managers
- Allocated stock and reported sales across three denim brands Lee Australia, Riders by Lee and Wrangler Australia
- Maintained optimum stock levels
- Managed orders including opening and replenishment orders
- Assisted with proposing markdowns on fragmented stock
- Established and maintained strong relationships and open communication with internal customers
Retail Assistant Store Manager / Store Manager
True Alliance Retail Group
South Wharf, VIC
01.2016 - 03.2018
- Managed the teams and drove Sales and KPI's in both Flagship Lee Chapel St store as well as in a busy LWR Outlet in South Wharf DFO
- Set targets, analyzed sales reports and implemented in store incentives to drive sales
- Ensured efficient operations and maintained excellent store presentation to meet the company's standards
- Managed high volume of stock
- Carried out reports and administrative tasks in timely manner
Retail Store Manager
Elwood Clothing
South Wharf, VIC
01.2015 - 01.2016
Third in Charge
Fossil Australia Retail Store
Moorabbin, VIC
06.2014 - 01.2015
Education
High School Diploma -
Lyseon Lukio Senior High School
Joensuu, Finland 06.2010
Skills
Skills
- Customer Service and Experience
- Salon and Store Operations
- Cash Register Operations
- Sales Monitoring and Analysis
- Professional Relationships
- Team Member Development
- Excel and Analysis for Excel
- SAP
- Zenoti booking system
- Microsoft Word
- Office Outlook
Certification
- Real Estate Agent Representative, Australian School of Business & Law, 2019
- Australia Post Licensed Post Office Training, Australia Post, 2022
Timeline
Salon Coordinator
Paintbox Nails And Beauty
06.2022 - Current
Retail Store Manager
The Just Group - Portmans
04.2019 - 01.2022
Brand Coordinator
Wrangler Australia, True Alliance Richmond Office
04.2018 - 04.2019
Junior Merchandise Planner / Allocator
True Alliance Richmond Office
03.2018 - 12.2018
Retail Assistant Store Manager / Store Manager
True Alliance Retail Group
01.2016 - 03.2018
Retail Store Manager
Elwood Clothing
01.2015 - 01.2016
Third in Charge
Fossil Australia Retail Store
06.2014 - 01.2015
High School Diploma -
Lyseon Lukio Senior High School
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