Neon Acharya

• Manage and govern End User Services for a new Belgian client from offshore, India.
• Led 3 teams under infra support towards excellence in the new environment.
• Technical SME of MDM (Intune) and Windows 10 Evergreen process.

Technical SME:

• Managed on-site End User Services at corporate (Melbourne & Sydney) and power sites of AGL for 4 years.
• Analyzed simple to critical issues to identify troubleshooting methods needed for quick remediation.
• Played the dynamic role of the site IT support officer at AGL Loy Yang, Australia's 3rd largest coal-based power plant for 1.5 years, which involved managing the critical data centers and ensuring seamless IT services. Handled projects of small site setups at the plant.
• Analyzed complex project server issues and kept large enterprise and business-critical applications run smoothly.
• Sole on-site IT infrastructure set-up personnel at AGL's new facility at Brisbane. Server, network, printers and AV room setups by coordinating with respective teams and vendors.
• Management of critical security applications on endpoints by closely working with Security Teams - Crowdstrike, Symantec DLP, Splunk and zScaler.
• Evaluated latest technology innovations and adopted cost-effective, useful solutions.
• Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
• Various achievements and accolades from customer for exemplary services.

SCCM/MECM Administration:

• Windows 10 migration project. Successful upgrade from 2012 to 2016, OS deployments for new hardware ratification.
• Created and managed Operating system images, maintained software deployments.
• Microsoft patch deployment creation, troubleshooting, and compliance management on Windows workstations and servers.

• Worked in Desktop support, SCCM and Asset Management for a North American client.
• Provided hardware, software, virtual systems and mobile devices support to the client in four geographies – NA, LA, EU and APAC.
• Led the offshore Windows 7 deployment team, completing a successful migration from Windows XP to Windows 7 in various OC locations in NA.
• SCCM Administration in BAU and migration projects.