Summary
Overview
Work History
Education
Skills
Certification
RSA certificate
Languages
Timeline
Generic

Nerissa Wang

Waitara,NSW

Summary

Proven leader and skilled barista, I excelled at Pattison's Patisserie by boosting employee retention and ensuring high-quality beverage production. My friendly customer interactions and expertise in espresso preparation have consistently enhanced customer satisfaction. Demonstrating reliability and an artistic flair for latte art, I've effectively balanced workplace safety with exceptional service.

Professional with experience in cafe industry, bringing strong focus on creating quality beverages and delivering exceptional customer service. Adept at working collaboratively within team to ensure smooth operations and satisfaction. Reliable and adaptable, skilled in handling fast-paced environment, maintaining cleanliness, and managing inventory. Enthusiastic about contributing to positive and efficient workspace.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cafe Barista

Beet the Canteen Barangaroo
09.2024 - Current
  • Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Showcased artistic flair through latte art designs that delighted customers and encouraged social media sharing.
  • Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
  • Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.

Coffee Shop Manager

Pattison's Patisserie
10.2019 - 07.2024
  • Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
  • Implemented quality control measures to maintain consistency in product offerings across multiple locations.
  • Streamlined inventory management for optimized stock levels and reduced waste.
  • Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
  • Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
  • Increased employee retention through effective training programs and team-building initiatives.
  • Implemented cost-saving measures in purchasing practices without sacrificing product quality or customer satisfaction.
  • Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.

Cafe Barista

Cofi House Chatswood
02.2019 - 10.2019
  • Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.

Education

Bachelor of Science - Accounting And Finance

Central Queensland University
Sydney, NSW
12-2009

Skills

  • Reliability and punctuality
  • Espresso preparation
  • Workplace safety
  • Cleanliness maintenance
  • Beverage making
  • Food service
  • Order taking

Certification

RSA certification

Barista Certification

RSA certificate

have experience serving Wine at Hotel Bar 

Languages

English
Full Professional
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Cafe Barista

Beet the Canteen Barangaroo
09.2024 - Current

Coffee Shop Manager

Pattison's Patisserie
10.2019 - 07.2024

Cafe Barista

Cofi House Chatswood
02.2019 - 10.2019

RSA certification

Barista Certification

Bachelor of Science - Accounting And Finance

Central Queensland University
Nerissa Wang