Nesrin Tsehaye
Brisbane
Summary
Experienced and compassionate House Manager, Residential Youth Worker, and Disability Support Worker with over six years of experience supporting young people and individuals living with disabilities in residential and community settings. Skilled in team leadership, crisis intervention, behaviour support implementation, and client advocacy while maintaining strong safeguarding and compliance standards. Recognised for calm crisis management, strong rapport building, and leadership capabilities that promote positive client outcomes and safe environments. Passionate about progressing into leadership and program coordination roles supporting vulnerable young people and communities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager / Youth Work Team Leader
Imaginative Care
Brisbane
01.2024 - Current
- Oversee day-to-day operations of residential youth placements.
- Supervise and support youth workers ensuring compliance with care plans and policies.
- Coordinate rosters and staffing coverage.
- Ensure behaviour support plans are consistently implemented.
- Liaise with case managers, families, and external stakeholders.
- Review incidents and maintain documentation compliance.
- Provide direct support during crisis or high-risk situations.
- Support onboarding and mentoring of new staff.
Disability Support Worker
Support Services Australia
Brisbane
01.2020 - Current
- Assisted clients with daily living tasks and personal goals.
- Supported community participation and independence.
- Worked collaboratively with families and allied health professionals.
- Promoted dignity, safety, and wellbeing in all support activities.
Residential Youth Worker
All Care Australia
Brisbane
01.2018 - Current
- Supported young people with routines, emotional regulation, and life skill development.
- Implemented care and behaviour support plans.
- Managed challenging behaviours using trauma-informed strategies.
- Completed case notes, handovers, and incident reports.
- Supported education, appointments, and community engagement.
- Maintained safe, structured living environments.
- Worked collaboratively with case managers and external services.
Social Work Student
Richlands East State School
Brisbane
11.2019 - 07.2020
- Assisted social workers with family wellbeing checks and home visits.
- Built referral networks for community support services.
- Mediated family conflict to support healthier relationships.
- Provided community resource information to families.
- Referred families to shelters, legal, and educational services.
- Educated families on domestic violence impacts on children.
Education
Bachelor of Social Work -
Queensland University of Technology
Kelvin GroveDiploma of Community Services -
TAFE Queensland
South Bank CampusSkills
- Residential youth care & supervision
- Team leadership & staff coordination
- Behaviour support plan implementation
- Trauma-informed care practices
- Crisis intervention & de-escalation
- Incident & case documentation
- Client advocacy & emotional support
- Risk and needs assessments
- Community access & skill development support
- Conflict resolution & mediation
- Safeguarding & compliance standards
- Professional communication & teamwork
- Youth program management
- Crisis intervention
- Behaviour support planning
Certification
- First Aid & CPR Certificate
- Current Police Check
- Blue Card (Working with Children)
- P1 Driver Licence
- RSA Certificate
- Certificate III in Business Administration
Accomplishments
- Progressed into leadership role overseeing residential youth care operations.
- Successfully de-escalated high-risk incidents ensuring safety for clients and staff.
- Built strong therapeutic rapport with complex clients resulting in improved behaviour outcomes.
- Maintained high-quality documentation meeting compliance and safeguarding standards.
- Supported young people to increase independence and community participation.
- Recognised for reliability, professionalism, and crisis management capability.
- Supported new staff onboarding and mentoring within residential settings.
Timeline
Manager / Youth Work Team Leader
Imaginative Care
01.2024 - Current
Disability Support Worker
Support Services Australia
01.2020 - Current
Social Work Student
Richlands East State School
11.2019 - 07.2020
Residential Youth Worker
All Care Australia
01.2018 - Current
Bachelor of Social Work -
Queensland University of Technology
Diploma of Community Services -
TAFE Queensland