Nestor J Hernandez
Taylor
Summary
Dynamic, resilient, and high-performing APS 5 Finance Officer -Acting Team Leader APS 6 - with a background in finance roles.
Constantly seeking to learn new skills and adapt to changing priorities and processes. Dedication to exceptional service evident in delivery of ethical-based decisions, unbiased advice, personal accountability, professionalism, and good governance to all stakeholders. Excel in maintaining financial operational functions and managing operating SAP and Mainframe payment systems. Highly organized and adaptable with strong communication and interpersonal skills. Expertise in operational and strategic management of services across various delivery models and team structures. Adept at providing accurate advice, resolving concerns within established timeframes and quality assurance standards. Seeking another challenging position to enhance financial skills, gain new experience, and contribute to the growth and objectives of my team and the Australian Public Service.
Overview
4
4
years of professional experience
Work History
Senior Finance Officer - Acting APS 6
Services Australia
06.2024 - Current
- Supervise and coordinate a team to execute key treasury functions, including daily payment runs, fund transfers, and drawdowns.
- Ensure the accuracy and efficiency of banking transactions through regular monitoring and process oversight.
- Conduct detailed reconciliations of appropriation accounts, financial systems, and general ledger records.
- Identify and resolve discrepancies in financial data through analytical review and investigation.
- Maintain compliance with financial policies and regulations in treasury operations.
- Generate, interpret, and present financial reports to facilitate informed decision-making.
- Mentored junior finance staff members, fostering a culture of continuous learning within the department.
- Collaborated closely with external auditors during annual audit process, addressing issues promptly and maintaining strong working relationships.
Finance Officer
Services Australia
08.2023 - 06.2024
- Daily / Monthly monitoring of Bank & GL accounts (DDS/Income Management/GDES/NPP) SAP RP1/Excel
- SAP Payment Runs for CENT and Corporate SA, NDIA, DVA
- Daily reports of rejected payments / transactions - SAP RP1
- Running report within SAP RP1 with knowledge of multiple transaction codes
- Preparation of daily & monthly bank accounts reconciliations using SAP RP1 Essentials & Microsoft Excel
- Preparation of Income Management account monthly reconciliation report for EL1/EL2/National Manager
- Daily / Monthly monitoring of bank accounts (DDS/Income Management/GDES/NPP)
- Return of funds to customer's accounts (ISIS) - GDES - NPP - Income management - PU Fiori
- Analyzing reports from RBA Net as also generating reports in SAP RP1 to prepare daily GDES reports for Bulk post officer
- RBA Net daily transfers - Centrelink & Medicare
- Assisting Medicare team with HIC Pay-Runs
- Preparing and elaboration of daily journals - SAP RP1 Essentials
Service Delivery Officer - Chandler Macleod
Services Australia
05.2021 - 07.2023
- Provide operational and administrative support to the team which includes a mix of front reception, administration, procedural, information technology and other service delivery activities
- Deliver the front line of customer service for clients who are facing significant or complex challenges, assisting them on inbound client calls and ensuring their needs and requirements are met
- Assist customers to access, navigate or interpret services across a range of payments, programmes and services
- Actively promote, demonstrate and refer customers to Services Australia's self-managed and digital services, as well as process Centrelink, Medicare and Child Support payments and services for customers over the phone
- Resolve routine customer enquiries and escalate where appropriate through formal channels
- Determine and facilitate payments, including ones made by customers, whilst also collating and distributing formal written letters to clients according to Services Australia's Operational Blueprint
- Advise customers on legislation, policy, procedures, payments and services administered by the department
- Resolve routine customer complaints and escalate complex complaints and/or systemic issues
- Provide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritizing customers who are potentially vulnerable and escalating potential issues to the leadership team
- Ensure to maintain current knowledge of legislation and Services Australia's Operational Blueprint to provide accurate and contemporary advice, support and troubleshooting options
- Chandler Macleod
- Key Achievements: Conducted a comprehensive analysis of the operational processes to make recommendations for future company growth
- Managed and answered a large number of enquiries, as well as processed claims for customers during the COVID-19 lockdowns and the NSW QLD Floods; processed up to 100 claims per week
Education
Certificate IV - Cybersecurity
Canberra Institute of Technology
07.2020
Bachelor - Communications and New Technologies: Communication Studies
Tadeo University
02.2005
Skills
- Stakeholder Management
- Problem Resolution
- Relationship Development
- Project Organization
- Service Delivery
- Team Management & Supervision
- Incident Response Management
- Attention to detail oriented
Languages
English
Spanish
Software Technical Skills
- SAP R1P - Payment system
- SAP CPS (SPC) Payment system
- SAP DUP Payment utility system
- Customer First - ISIS
- Microsoft Excel
- RBANet portal
- Teradata suite
Timeline
Senior Finance Officer - Acting APS 6
Services Australia
06.2024 - Current
Finance Officer
Services Australia
08.2023 - 06.2024
Service Delivery Officer - Chandler Macleod
Services Australia
05.2021 - 07.2023
Bachelor - Communications and New Technologies: Communication Studies
Tadeo University
Certificate IV - Cybersecurity
Canberra Institute of Technology
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