Annette Hope
42 James Street, Strathdale,VIC
Summary
Qualified Social Worker with over 10 years experience working in the field Excellent Leadership and Management style gained through employment, education, and professional development Ability to develop professional consumer & co-worker relationships Ability to work with a range of people from all walks of life Able to develop and lead a strong team environment to achieve common goals Strong commitment to working within the field of Social Work. Ability to engage effectively with multi-disciplinary professionals Excellent written & verbal communication skills gained through education and employment opportunities Keen interest in opportunities for professional development
Overview
13
13
years of professional experience
Work History
Senior Mental Health Lead Clinician
Bendigo Health - Bendigo Adult Community Mental Health Team
10.2021 - Current
- In a multi-disciplinary integrated community mental health team, and under the direction of the Manager and Consultant Psychiatrist(s): Provide strong leadership, clinical supervision, mentorship and preceptorship to junior staff/students, Assume responsibilities associated with the effective management of the team including deputising for the Manager as needed, day to day operational and clinical leadership to the multidisciplinary team, conducting staff performance reviews, and undertake portfolio roles within the program, Provide intake coordination, assessment and clinical treatment, including crisis assessment, intensive treatment, case management and support for patients, their families and carers, In conjunction with the manager, support and/or provide a range of bio-psycho-social treatment modalities including individual, family and group settings in the community, In consultation with the patient, family and carer(s), and other care providers, formulate, negotiate, document, monitor and maintain a Recovery Plan for each patient of the service, and complete other documentation, including Outcome Measures, as per service policy, Identify, engage and include other key community agencies and service providers involved in the provision of rehabilitation, recovery, support, and discharge planning consistent with the patients and family/carer(s) needs, Participate in community consultation, awareness and education activities and develop community resources to increase the understanding of psychiatric disorders and service delivery models in the community, Participate in Multi-disciplinary Team processes and provide sound discipline specific advice to other clinicians within the team and guidance/preceptorship to more junior staff and students, Depending on service requirements, work flexible hours, as directed, Perform other duties as directed.
Acting Manager
Bendigo Adult Community Mental Health Team
08.2023 - 04.2024
- Strategic Alignment, Leadership, Deliver Results, Service Excellence, Financial Accountability, Analysis and Problem Solving, Compliance, Innovation, People Management Accountability, Communicate with influence, Performance Management, Collaboration, Technical/Clinical Accountability, Within the framework of a bio-psycho-social model provide leadership and direction to a multidisciplinary clinical team providing acute treatment and recovery services for people with psychiatric illness, In partnership with the designated program Consultant Psychiatrist(s), monitor the clinical practice of the multidisciplinary team to ensure high quality service and standards of care are developed and maintained, Under the direction of the Psychiatric Services Director of Nursing, effectively manage resources within the team - encompassing human, financial and environmental resources, Develop an annual business plan for the team, including a review process that reflects BHCG’s strategic plan and the departmental vision, Develop and maintain processes and systems, including the implementation of all relevant policies and procedures, to support improved service integration and better outcomes, Monitor and manage departmental outcomes and report on same (i.e
- Key performance indicators), Identify training requirements for staff across a variety of domains, and in consultation with the Psychiatric Services Professional Development Unit, ensure that educational activities reflect current issues, trends and research.
Adult Community Mental Health Lead Clinician
Bendigo Health - Bendigo Adult Community Mental Health Team (BACMHT)
02.2018 - 10.2021
- Provide intake coordination, assessment and clinical treatment, including crisis assessment, intensive treatment, case management and support for patients, their families and carers, Participate in a range of bio-psycho-social treatment modalities in both individual and group settings in the community, In consultation with the patient, family and carer(s), and other care providers, formulate, negotiate, document, monitor and maintain an Individual Service Plan (ISP) for each patient of the service, and complete other documentation, including Outcome Measures, as per service policy, Identify, engage and include other key community agencies and service providers involved in the provision of rehabilitation, recovery, support, and discharge planning consistent with the patients and family/carer(s) needs, Participate in community consultation, awareness and education activities and develop community resources to increase the understanding of psychiatric disorders and service delivery models in the community, Participate in Multi-disciplinary Team processes and provide sound discipline specific advice to other clinicians within the team and guidance/preceptorship to more junior staff and students.
Community Mental Health Practitioner
Adult Prevention And Recovery Care Services (APARC) Bendigo
07.2017 - 01.2018
- Provide sub-acute, short stay step-up and step-down care to people with varying mental health illness from 25-64 years of age, Support clients to enhance connections with family, friends, and carers, Support clients to enhance their capacity for living in the community, Group work and one on one support, Support clients to develop and achieve Individual Recovery Plans, Strength-Based Assessment, Client Wellness and Safety Plans, Physical Health Checks, and Exit Planning, Psychosocial assessment, skill, and capacity development, Developing daily living skills and capacity for self-care, Crisis and incident management, Addressing stigma and managing issues arising from trauma, Support the management of drug and alcohol issues, Purposefully engage with customers using techniques including: Brief intervention, Motivational interviewing and coaching, Family inclusive practice, Trauma informed practice, Conflict resolution, Behaviour support for dual diagnosis, Work within a multidisciplinary team: Supporting recovery oriented practice, Supporting clinical interventions, Actively participating in team, case and handover meetings, Enhancing collaboration between team members.
Family Support Worker
Family Services, St Luke’s Anglicare Bendigo
02.2011 - 08.2014
- Supported families with children between the age of 0-18 to develop plans and goals specific to the needs of their family and desired outcomes, Demonstrated ability to engage children, young people and families and maintain ongoing rapport, Developed sound knowledge of child development and age appropriate parenting, Demonstrated advocacy skills, social justice and understanding of DHS Child Protection system, Consulted regularly with professionals and experts in their field to gain valuable learning and insight for complex cases, Demonstrated crisis intervention skills and ability to remain calm under pressure, Demonstrated knowledge and applied skills in strengths-based, and solution focused framework, Commitment to working as part of a team as demonstrated by my active participation in team meetings, supervision, peer supervision and team development days, Well-developed written, verbal and communication skills as demonstrated by my written case notes, support letters, organisation of client files, proficient computer skills and phone skills, Demonstrated ability to work collaboratively with external organisations and various internal team members.
Education
Post Grad Diploma in Mental Health -
La Trobe University
01.2021
Bachelor of Social Work/Bachelor of Human Services -
La Trobe University
01.2010
Skills
- Clinical Leadership
- Interdisciplinary Collaboration
- Strategic Planning
- Team Building
- Quality Assurance
- Critical Thinking
- Budget Management
- Clinical Decision Making
- Operations Management
- Performance Management
- Key Performance Indicators
- Business Planning
Professional Development
- 2023, Leadership Training
- 2022, Bendigo Health BACMHT - GOLD training requirements completed and up to date
- 2020 - 2021, Successfully completed the Bendigo Health Transition Program
- 2021, Bendigo Health and CEED - Eating Disorder training Bendigo Health – Clinical Supervision training
- 2020, Bendigo Health – Critical Conversations training Bendigo Health – Safe Wards training
- 2019, Spectrum - DBT and BPD training Bendigo Health - Project Air training Bendigo Health - Motivation Interviewing Workshop
- 2012, Strengths Approach Training St. Luke’s Anglicare, Bendigo, Bendigo
Volunteer Experience
04/2015, 04/2016, Victory Foodbank Manager, Victory Church Bendigo, Bendigo
References
- Tim Lenten, Bendigo Health, DON
- Sheree Pickles, Bendigo Health, Senior Adult Mental Health Clinician, 0439 094 597, 5440 6529
- Eve Curtis, Bendigo Health, Professional Development Team (Social Work Supervisor), 0407 611 087
Timeline
Acting Manager
Bendigo Adult Community Mental Health Team
08.2023 - 04.2024
Senior Mental Health Lead Clinician
Bendigo Health - Bendigo Adult Community Mental Health Team
10.2021 - Current
Adult Community Mental Health Lead Clinician
Bendigo Health - Bendigo Adult Community Mental Health Team (BACMHT)
02.2018 - 10.2021
Community Mental Health Practitioner
Adult Prevention And Recovery Care Services (APARC) Bendigo
07.2017 - 01.2018
Family Support Worker
Family Services, St Luke’s Anglicare Bendigo
02.2011 - 08.2014
Post Grad Diploma in Mental Health -
La Trobe University
Bachelor of Social Work/Bachelor of Human Services -
La Trobe University
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