Netra Hari Khatiwada
IT Specialist
Sydney,NSW
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
BWS
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Retail Sales Team Member
Coles Supermarket
02.2023 - Current
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Handled cash transactions accurately, maintaining proper cash handling procedures at all times.
- Provided personalized assistance to customers, guiding them in making informed purchasing decisions.
- Resolved customer complaints professionally, resulting in increased customer satisfaction ratings.
Education
Bachelor of Cyber Security - Information Technology
Victoria University
Sydney, NSW10.2023
Diploma of Information Technology - Information Technology
Ransford College
Sydney07.2020
Advanced Diploma of Network Security - Information Technology
Ransford College
Sydney07.2020
Skills
Software Installation
undefinedTimeline
Customer Service Representative
BWS
08.2023 - Current
Retail Sales Team Member
Coles Supermarket
02.2023 - Current
Bachelor of Cyber Security - Information Technology
Victoria University
Diploma of Information Technology - Information Technology
Ransford College
Advanced Diploma of Network Security - Information Technology
Ransford College
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