Neve Archer
Devonport,TAS
Summary
As a result of 10 years of experience working in retail I have developed exceptional customer service skills. During my time at Woolworths I have filled in as department manager regularly and during this time I have consistently demonstrated the ability to work collaboratively with a large group of people. I have the capacity to lead, direct and educate when necessary. As a University student I have strengthened my time management skills and broadened my skills in prioritising tasks in order to maximise my achievement.
Overview
9
9
years of professional experience
Work History
Delicatessen Assistant
Woolworths Group
Devonport , Tasmania
01.2014 - Current
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Filling in as deli manager when needed and managing up to 12 staff per day
- Created a work environment with the aim to keep employees customers happy
Cherry Grader/packer
Perfecta Cherry Shed
Ulverstone , TAS
11.2013 - 01.2014
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Education
Bachelor of Nursing -
University of Tasmania
Burnie, TAS12.2023
TCE -
Don College
Devonport, TAS12.2017
High School Diploma -
Devonport High School
Devonport, TAS12.2014
Skills
- Exceptional time Management
- Strong communication skills and ability to form positive relationships
- Able to collaborate and work effectively as a team member
- Able to adapt to changes and be flexible when needed
- Friendly and approachable attitude
- Order Placement
- Strong organisational skills
- Strong customer service skills
- Able to work collaboratively with a team of over 20 people
- Can confidently work in a very fast paced environment incorporating a lot of multitasking
Additional Information
I have a valid Working with Vulnerable people card. I have completed Basic Life Support, Manual Handling and Mental Health First Response courses through Intellilearn.
Timeline
Delicatessen Assistant
Woolworths Group
01.2014 - Current
Cherry Grader/packer
Perfecta Cherry Shed
11.2013 - 01.2014
Bachelor of Nursing -
University of Tasmania
TCE -
Don College
High School Diploma -
Devonport High School