Neyiga Sukcharoen
East Malvern,VIC
Summary
Dynamic FOH Supervisor with a proven track record at Soul Origin Bayside, enhancing staff performance through innovative training programs. Skilled in guest relations and complaint handling, I foster a collaborative team environment while ensuring food safety compliance. Recognized for reducing turnover rates and optimizing service efficiency during peak hours.
Overview
14
14
years of professional experience
Work History
FOH Supervisor / Barista
Soul Origin Bayside
01.2021 - 03.2025
- Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Handled customer complaints professionally,
- resolving issues quickly to maintain a positive dining experience.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Coffee section handling.
FOH Supervisor
Thai Rose Restaurant
01.2011 - 11.2021
- Analyzed reservation trends for better resource allocation during peak periods.
- Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
- Performed cash handling activities and secured nightly bank deposits.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
BOH Team Member
Thai Rose Restaurant
01.2011 - 11.2021
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Removed garbage, compost, and recycling, and placed in designated container areas.
Education
Advanced Diploma - Leadership And Management
AITT
Melbourne, VIC02.2017
Diploma - Hospitality
RGIT
Melbourne, VIC12.2015
Certificate IV - Cookery
RGIT
Melbourne, VIC09.2015
Bachelor Of Arts - Hostory
Chiang Mai University
Chiang Mai 02.2009
Skills
- Food safety compliance
- Guest relations
- Complaint handling
- Staff motivation
- Hygiene standards
- Training and coaching
- Staff supervision
- POS system operations
- Teamwork
- Customer service
- Multitasking
Languages
Thai
Timeline
FOH Supervisor / Barista
Soul Origin Bayside
01.2021 - 03.2025
FOH Supervisor
Thai Rose Restaurant
01.2011 - 11.2021
BOH Team Member
Thai Rose Restaurant
01.2011 - 11.2021
Advanced Diploma - Leadership And Management
AITT
Diploma - Hospitality
RGIT
Certificate IV - Cookery
RGIT
Bachelor Of Arts - Hostory
Chiang Mai University
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