Ngawang Dhargyel
Hughes,ACT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Service Worker
Warrigal Care
Hughes, ACT
09.2022 - Current
- Assisted with client personal care needs to foster independence and well-being.
- Provided customer service and support to clients in a professional manner.
- Adhered to all policies and procedures regarding confidentiality standards when working with vulnerable populations.
- Interacted with guests to obtain feedback on product quality and service levels.
- Listened to negative and positive feedback from guests to improve customer service quality.
Manager
State Trading Corporation of Bhutan Ltd
Olakha, Thimphu
08.2017 - 07.2022
- Drafted audit reports to display findings.
- Investigated discrepancies that were uncovered during audits.
- Addressed and resolved audit issues.
- Worked with external audit professionals and prepared documentation of process evaluations.
- Analyzed data from audits, compiled it into reports and disseminated to proper personnel.
- Helped department leaders devise and implement remediation plans to address identified concerns.
Customer Service Officer
Bank of Bhutan Ltd.
, Thimphu
02.2016 - 06.2017
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Communicated information to customers about product quality, value and style.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Implemented best practices regarding customer service standards across all channels.
Education
Masters of Information Technology And Systems - Cyber Security
University of Canberra
Canberra05-2024
BBA - Human Resource Management
Royal Thimphu College
Bhutan06-2017
Skills
- Document Management
- Report Writing
- Strong time management and multitasking abilities
- Adaptable and resilient in fast-paced environments
- Information Protection
- Service Recommendations
Certification
Certificate in MS Office - 2010
Certificate in Customer Relationship Management - 2024
Certificate in Customer Service Fundamentals - 2024
Accomplishments
- In my role as Officiating Chief Internal Auditor, I led a dynamic team in fortifying internal controls and mitigating risk, while fostering seamless collaboration with the Board Audit Committee. Through strategic initiatives, I exceeded targets, earning recognition for enhancing auditing practices and organizational integrity.
References
References available upon request.
Timeline
Support Service Worker
Warrigal Care
09.2022 - Current
Manager
State Trading Corporation of Bhutan Ltd
08.2017 - 07.2022
Customer Service Officer
Bank of Bhutan Ltd.
02.2016 - 06.2017
Masters of Information Technology And Systems - Cyber Security
University of Canberra
BBA - Human Resource Management
Royal Thimphu College
Certificate in MS Office - 2010
Certificate in Customer Relationship Management - 2024
Certificate in Customer Service Fundamentals - 2024
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