Summary
Overview
Work History
Education
Skills
References
Timeline
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Ngoc Caitlyn Nguyen

Flinders,Australia

Summary

First-year student at the University of Wollongong. A communicative customer service employee who is able to provide customer satisfaction and contribute to the success of the company. Skilled and able to multitask during work, especially in fast-paced environments, where I can handle high-escalation situations with customers. I am a collaborative individual who is highly productive and efficient when it comes to completing a task.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Daisy Nails and Beauty, Shellharbour Square
Shellharbour Square
04.2022 - Current
  • Operating the cash register, and handling transactions and sales.
  • Maintaining basic hygiene standards throughout the salon and with customers.
  • Consistently satisfying customers in a fast-paced environment.
  • Developed strong relationships with customers by providing personalised assistance and support.
  • Resolved customer complaints promptly and efficiently.

Casual Babysitting

Babysitter
Flinders
01.2022 - Current
  • Prepped and served meals to meet the children's needs.
  • Supported and guided children with their educational activities.
  • Assisted children with their daily routines, which consist of mornings and bedtimes.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Encouraging healthy physical activity by taking walks together or playing games outside.

Volunteer

Work Experience
Shellharbour, NSW
02.2019 - Current
  • Participated in Corpus Christi events such as tour guiding for Open Nights, helping out at the school canteen, volunteering at the school barbecues, and assisting with fundraisers.

Education

Bachelor of Education - Primary Education

University of Wollongong
Wollongong, NSW
12-2028

High School -

Corpus Christi Catholic High School
Oak Flats
09-2024

Skills

  • Strong collaborative skills
  • Adaptable to new skills or environments
  • Work well under pressure
  • Effective interpersonal communication skills
  • Customer service
  • Time management
  • Relationship building
  • Creative problem solving

References

  • Lien Bui Manager of Daisy's Nails and Beauty 61+ 412 843 506

Timeline

Customer Service Representative

Daisy Nails and Beauty, Shellharbour Square
04.2022 - Current

Casual Babysitting

Babysitter
01.2022 - Current

Volunteer

Work Experience
02.2019 - Current

Bachelor of Education - Primary Education

University of Wollongong

High School -

Corpus Christi Catholic High School

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Ngoc Caitlyn Nguyen