Ngoc Quynh Anh Nguyen
Campbelltown,SA
Summary
Proven ICT Support Officer with a track record of operational excellence at AMK Distribution Pty Ltd, adept in technical support and fostering teamwork. Demonstrated ability to enhance system efficiency and customer satisfaction, leveraging strong problem-solving and documentation skills. Achieved significant improvements in IT asset management and user support services.
Overview
3
3
years of professional experience
Work History
ICT Support Officer
AMK Distribution Pty Ltd
2023.02 - Current
- Build operating system images and validate of the standard operating environment
- Support user on boarding and off-boarding in ICT related works
- Setup and troubleshooting of mobile, Teams for audio and video referencing.
- Perform on-call out of hours support as required
- Asset management and tracking of all IT hardware and software
- Maintain ICT stock asset register
- Determine software and hardware requirements to provide solutions to problems
- Downloading, installing and maintaining appropriate business software
Waitress
Hoa Tam Restaurant
2021.07 - 2022.12
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Diploma - Software Development
TAFE SA
Adelaide, SA07.2022
Certificate IV - Information Technology
TAFE SA
Adelaide, SA09.2021
Skills
- Operational Support
- Technical Support
- Teamwork and Collaboration
- Support Services
- Customer Service
- Problem-Solving
- Documentation skills
Timeline
ICT Support Officer
AMK Distribution Pty Ltd
2023.02 - Current
Waitress
Hoa Tam Restaurant
2021.07 - 2022.12
Diploma - Software Development
TAFE SA
Certificate IV - Information Technology
TAFE SA
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