Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ngoc Son (Tony) Nguyen

Ngoc Son (Tony) Nguyen

Melbourne,VIC

Summary

As an experienced Assistant Store Manager, I have a strong track record of creating a friendly and high-performing environment that delivers outstanding customer experiences and builds brand loyalty. With my sharp attention to detail, I can efficiently manage processes, even in fast-paced situations, while boosting efficiency and maximizing profits. As an inspiring leader, I have great interpersonal skills that help me build strong relationships with customers, employees, and senior management. I am dedicated to fostering a collaborative atmosphere and excellence in performance that ensures each customer has exceptional experiences and strengthens brand loyalty. With my proactive approach, I can effectively oversee processes in changing conditions, while enhancing efficiency and maximizing profits. Together, let's achieve success through teamwork and a positive outlook.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Outlet store - L’Oreal Australia
06.2021 - Current
  • Assist the store manager - Open and close store - Maintain store appearance - Manage store inventory - Tend to customer
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimising discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.

Retail Consultant

L’Oréal Luxe
01.2018 - 05.2021
  • Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.
  • Increased sales revenue by effectively upselling and cross-selling retail products to customers.
  • Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
  • Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.

Sales Assistant

Uniqlo Emporium
06.2020 - 08.2020
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Increased sales by building strong customer relationships and providing excellent service.

Event Coordinator

01.2016 - 01.2017
  • Eplus Events, Vuot Ky Vuong, - Proposal writing for clients - Briefing and script writing - Responsible for working with talent performers - Scheduling events - Assisting photographers and editors

Barista and Salesperson, Cashier

Max Brenner, QV
05.2016 - 12.2016
  • Brewing of Coffee - Made to order Chocolate-based drinks - Providing excellent customer service

Café Duomo
02.2015 - 01.2016

Education

Bachelor of Communication Media -

RMIT University
2020

Diploma & Advanced Diploma of Screen and - Media

RMIT University

Foundation - Architecture

RMIT University

Skills

  • Attention to detail
  • Brand promotion
  • Product knowledge
  • Inventory management
  • Store operations
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Customer relationship management
  • POS System Operation
  • Customer Assistance
  • Payment Processing
  • Cash Register Operation

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Outlet store - L’Oreal Australia
06.2021 - Current

Sales Assistant

Uniqlo Emporium
06.2020 - 08.2020

Retail Consultant

L’Oréal Luxe
01.2018 - 05.2021

Barista and Salesperson, Cashier

Max Brenner, QV
05.2016 - 12.2016

Event Coordinator

01.2016 - 01.2017

Café Duomo
02.2015 - 01.2016

Bachelor of Communication Media -

RMIT University

Diploma & Advanced Diploma of Screen and - Media

RMIT University

Foundation - Architecture

RMIT University
Ngoc Son (Tony) Nguyen