Ngoc Son (Tony) Nguyen
Melbourne,VIC
Summary
As an accomplished Assistant Store Manager, I have a proven track record of building a collaborative and high-performing environment that delivers exceptional customer experiences and fosters brand loyalty. With my keen attention to detail, I can effectively manage and align processes, even in dynamic conditions, while increasing efficiency and maximizing profits. As a motivational leader, I possess excellent interpersonal skills that allow me to build strong relationships with customers, employees, and senior management. I am committed to building an atmosphere of collaboration and performance excellence that provides each customer with exceptional experiences and promotes brand loyalty. With my proactive approach, I can effectively oversee and align processes in dynamic conditions, while increasing efficiency and maximizing profits. Together, we can drive success through teamwork and positivity.
Overview
2024
2024
years of professional experience
Work History
Retail Consultant
L’Oréal Luxe
01.2018 - Current
- Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
Assistant manager
Outlet store - L’Oreal Australia
06.2021 - Current
- Assist the store manager - Open and close store - Maintain store appearance - Manage store inventory - Tend to customer
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Assistant
Uniqlo Emporium
06.2020 - 08.2020
- Customer service - Casher
Event Coordinator
01.2016 - 01.2017
- Eplus Events, Vuot Ky Vuong, - Proposal writing for clients - Briefing and script writing - Responsible for working with talent performers - Scheduling events - Assisting photographers and editors
Barista and Salesperson, Cashier
Max Brenner, QV
05.2016 - 12.2016
- Brewing of Coffee - Made to order Chocolate-based drinks - Providing excellent customer service
Café Duomo
02.2015 - 01.2016
Waiter
Ngoc Son Nguyen
1 1 - 11.1993
Education
Diploma & Advanced Diploma of Screen and - Media
Foundation - Architecture
Studies — Art, Design
Bachelor of Communication Media -
2020
Skills
- Attention to detail
- Brand promotion
- Product knowledge
- Inventory management
- Store operations
- Problem-solving abilities
- Time management
- Multitasking
- Customer relationship management
- POS System Operation
- Customer Assistance
- Payment Processing
- Cash Register Operation
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Assistant manager - Outlet store - L’Oreal Australia
06.2021 - Current
Sales Assistant - Uniqlo Emporium
06.2020 - 08.2020
Retail Consultant - L’Oréal Luxe
01.2018 - Current
Barista and Salesperson, Cashier - Max Brenner, QV
05.2016 - 12.2016
Event Coordinator -
01.2016 - 01.2017
- Café Duomo
02.2015 - 01.2016
RMIT University - Diploma & Advanced Diploma of Screen and, Media
RMIT University - Foundation, Architecture
RMIT University - Bachelor of Communication Media,
Waiter - Ngoc Son Nguyen
1 1 - 11.1993
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Travelling, Dog Lovers
Work Preference
Work Type
Full TimeImportant To Me
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