India Marshall
Kelso
Summary
Proven Retail Consultant with a track record of enhancing customer satisfaction and sales at Reece Plumbing. Excelled in customer service and effective communication, achieving a significant increase in customer retention. Skilled in multitasking and POS system operation, demonstrating exceptional teamwork and a goal-driven approach to exceed sales targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Consultant
Reece Plumbing
02.2017 - Current
- Building customer relationships by going out on customer development calls.
- Customer service in store and whilst out visiting customers
- Keeping the store tidy and in order
- Ensuring displays are presentable and up to date
- Large product knowledge to provide accurate & current information to customers
- Quickly responding to customers queries either in store or via email/phone
Counter Staff
Murray Mallee Training Co
07.2015 - 02.2017
- Serving customers
- Picking & packing orders
- Gaining plumbing knowledge
- Tidying bunks/keeping store clean
- Sorting/ordering stock
Education
High School Diploma -
Thuringowa State High School
Townsville, QLD11-2017
Skills
- Customer service
- Customer assistance
- Multitasking
- Effective communication
- Complaint handling
- POS system operation
- Upselling strategies
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Time management
- Attention to detail
- Active listening
- Goal driven
Certification
Certificate 3 in Warehouse Operations
Certificate 3 in Retail
Timeline
Retail Consultant
Reece Plumbing
02.2017 - Current
Counter Staff
Murray Mallee Training Co
07.2015 - 02.2017
High School Diploma -
Thuringowa State High School
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