Ngoc Thu Thao (elle) Nguyen
204/18 Stanlet Street, Bankstown,NSW
Summary
Dedicated and customer-focused professional with strong communication and interpersonal skills. Bilingual in Vietnamese (Native or Bilingual) and English (Full Professional), with a proven ability to build strong relationships with clients and team members. Experienced in cash handling, POS systems, and customer service, with a commitment to delivering excellent assistance in fast-paced environments. Known for being adaptable, reliable, and friendly, while maintaining organizational excellence and flexibility with work hours. Highly skilled in providing exceptional customer support, both written and verbal, ensuring satisfaction and efficiency in service delivery.
Overview
5
5
years of professional experience
Work History
Shop Assistant
Harris Farm Markets
01.2023 - 09.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
- Assisted customers in locating items, ensuring a positive shopping experience.
Restaurant Waiter
Mekong Merchant
06.2019 - 01.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Bachelor of Information Technology - Cyber Security
Western Sydney University
Sydney, NSWSkills
- Relationship Building
- Strong Communication and Interpersonal Skills
- Cash Handling
- Organization
- POS Systems
- Friendly and Helpful
- Reliable and Responsible
- Customer Assistance
- Adaptable and Flexible
- Customer Service
- Flexible Hours
- Excellent Written and Verbal Communication
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Shop Assistant
Harris Farm Markets
01.2023 - 09.2024
Restaurant Waiter
Mekong Merchant
06.2019 - 01.2023
Bachelor of Information Technology - Cyber Security
Western Sydney University
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