NGOYI MWEMA
Brisbane,Australia
Summary
Experienced in providing research assistance and managing electronic resources, with a strong capability in data analysis and familiarity with Microsoft Access. Demonstrates proficiency in multimedia resources use and outbound calling, ensuring effective target market identification and empathy for clients
Empathetic individual with strong aptitude for community engagement seeks to contribute to library setting. Skilled in customer service and programme coordination, with knack for fostering inclusive environments and promoting literacy. Aims to enhance community access to information and cultural resources, creating welcoming and resourceful library experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Librarian
Village Book Builders
Dzaleka Camp, Malawi
10.2022 - 02.2025
- Providing book recommendations based on personal interest, feedback and preferences.
- Inspecting book conditions to identify damaged items.
- Helping customers to successfully use library computers and equipment.
- Maintaining inventory of borrowed and returned books to avoid losses and delays.
- Providing extensive instruction for students, patrons and staff in use of print and electronic materials.
- Handling check-in and check-out process of library books and materials at circulation desk.
- Supervising mentoring sessions and evaluating their progress
- Delivered community education programs to promote literacy.
- Assisted users with technology use for better access to online resources.
Data entry clerk
Zawadie
Lilongwe, Malawi
05.2024 - 01.2025
- Facilitated seamless document management through efficient electronic filing system setup and maintenance.
- Optimised database management to streamline business operations.
- Generated detailed reports via precise collation of key business metrics.
- Performed high-speed typing, increasing workflow productivity.
- Enhanced customer satisfaction with quick resolution of data-related queries.
Interpreter
Plan International
Lilongwe, Malawi
02.2021 - 11.2021
- Provided simultaneous interpretation to ensure uninterrupted flow of high-level conferences.
- Translated legal documents, contributing to successful international litigation cases.
- Mediated disputes between parties speaking different languages, leading to amicable resolutions.
- Aided social workers in communicating with non-English speaking clients; improved service delivery.
Artistic Coach
The Branches
Dzaleka Camp, Malawi
05.2020 - 12.2020
- Coordinated preparatory activities with competition schedules.
- Supported smooth running of events by arriving on-time and well-equipped.
- Motivated individuals and groups to achieve positive results against set goals.
Assistant Librarian
JRS
Dzaleka Camp, Malawi
03.2019 - 11.2019
- Sourced new books and equipment for library with thorough research.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Inspected book conditions to identify damaged items.
- Reported disruptions and disturbances to promote peace and order in library.
- Sorted and arranged books by category in shelves.
Education
Undergraduate Certificate - International Security Studies
Central Michigan University
United States 09.2023 -
MSCE HIGH SCHOOL CERTIFICATE -
Dzaleka Community Secondary School
Malawi 09.2014 - 08.2018
Skills
- Research assistance provision
- Multimedia resources use
- Electronic resources management
- Data analysis capability
- Microsoft Access familiarity
- Outbound calling
- Target market identification
- Empathy for clients
- Telephone etiquette adherence
- Retail space planning
Languages
English
Advanced
French
Advanced
Swahili
Advanced
Certification
- Certificate of Maisha Course, JRS
- Certificate of Peace Corps
Timeline
Data entry clerk
Zawadie
05.2024 - 01.2025
Undergraduate Certificate - International Security Studies
Central Michigan University
09.2023 -
Community Librarian
Village Book Builders
10.2022 - 02.2025
Interpreter
Plan International
02.2021 - 11.2021
Artistic Coach
The Branches
05.2020 - 12.2020
Assistant Librarian
JRS
03.2019 - 11.2019
MSCE HIGH SCHOOL CERTIFICATE -
Dzaleka Community Secondary School
09.2014 - 08.2018
Similar Profiles
Casey JudkinsCasey Judkins
Area Sales Manager at Lennar Homes/Village BuildersArea Sales Manager at Lennar Homes/Village Builders
Doreen LehmanDoreen Lehman
New Home Sales Consultant at Lennar/Village BuildersNew Home Sales Consultant at Lennar/Village Builders
Laura LudholtzLaura Ludholtz
Supervisor of Distribution Operations at Lakeside Book Company/ RR Donnelly / Banta BookSupervisor of Distribution Operations at Lakeside Book Company/ RR Donnelly / Banta Book
MADISON PENGILLYMADISON PENGILLY
Senior Sales Representative at Goodlife Health ClubsSenior Sales Representative at Goodlife Health Clubs
Hemal ShahHemal Shah
Technical Delivery Manager at RACQ GroupTechnical Delivery Manager at RACQ Group