Nhat Long Nguyen
Sydney,NSW
Summary
Proven track record in enhancing customer satisfaction and fostering relationships, evidenced by consistently exceeding performance metrics at Westpac Group. Skilled in banking policies, I excel in sales expertise and possess a keen attention to detail. My experience spans from personal banking to customer service, driving positive outcomes and maintaining high compliance standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker
Westpac Group
12.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Casino Table Games Dealer
Star Casino
07.2020 - 11.2022
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
Customer Service Representative
Unique Carwash
01.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
Kitchen Staff Member
McDonald's
03.2018 - 11.2018
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
High School Diploma -
Sefton High School
Sefton, NSW09.2017
Skills
- Relationship Building
- Customer Service
- Customer Satisfaction
- Fraud prevention
- Positive Attitude
- Attention to Detail
- Sales expertise
- Banking
- Banking Policies and Procedures
- Loans
Certification
- Certified Personal Banker, Westpac Group - April 2023 to Current
- RG146 License - April 2023 to Current
- Casino License - July 2020 to November 2022
Timeline
Personal Banker
Westpac Group
12.2022 - Current
Casino Table Games Dealer
Star Casino
07.2020 - 11.2022
Customer Service Representative
Unique Carwash
01.2019 - 12.2019
Kitchen Staff Member
McDonald's
03.2018 - 11.2018
High School Diploma -
Sefton High School
- Certified Personal Banker, Westpac Group - April 2023 to Current
- RG146 License - April 2023 to Current
- Casino License - July 2020 to November 2022
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