NHAT MINH Vo
Melbourne
Summary
Dynamic customer service professional with a proven track record at Ming Ming Gift Shop, excelling in relationship building and active listening. Recognized for maintaining composure in high-pressure situations while consistently exceeding customer satisfaction goals. Skilled in safe workplace procedures and adept at resolving issues swiftly, ensuring a positive experience for all clients.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Ming Ming Gift Shop
11.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Flooring Installer
LTF Timber Flooring
08.2022 - 10.2023
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
Education
Certificate IV - Ageing Support
Allied Institute
Melbourne, VIC08-2025
Skills
- Customer service
- Customer satisfaction
- Relationship building
- Patience and composure
- Safe workplace procedures
- Active listening
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Service Cashier
Ming Ming Gift Shop
11.2023 - Current
Flooring Installer
LTF Timber Flooring
08.2022 - 10.2023
Certificate IV - Ageing Support
Allied Institute
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