Nhi Le
SYDNEY,NSW
Summary
Customer-focused professional with experience in logistics and warehouse operations. Recognised for reliability, proactive problem-solving and team leadership. Basic skills using Microsoft Office, APTOS and MYOB and excelling in fast-paced environments. with a focus on accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
Business Operations Purchasing Officer
Astron Technology
Sydney , NSW
04.2025 - Current
- Daily data entry and updating reports for management.
- Managed daily operational tasks and fulfilled ad-hoc duties in the office.
- Processing orders and meeting Service Level Agreements with customers.
- Answering supplier queries to facilitate order processing.
- Managed shared internal email inboxes and transferring inbound calls to relevant team member.
- Maintaining internal documents which includes operational processes and customer databases.
Operations Administrator
Sussan Group Retail
Yennora, NSW
01.2020 - 02.2025
- Managed Aptos and WMS processes; including receiving claims and store shipments.
- Processed inbound and outbound orders between warehouses and stores.
- Conducted data entry, created tickets, and ensured accurate record-keeping for stock management.
- Resolved stock and order issues promptly, minimising customer impact.
- Supported team members and maintained operational efficiency through collaborative efforts.
- Adhered to health and safety guidelines to ensure a hazard-free workplace.
- Investigated issues with consignments to stores including tracking and followed up on missing deliveries.
- Initiated loss prevention investigations for stock on hand enquiries.
- The Sussan Group is a leading Australian women’s fashion retailer, internationally recognised as a B-Corp retailer, featuring iconic brands Sussan, Suzanne Grae and Sportsgirl.
Picker & Packer
Sussan Group Retail
Yennora, NSW
01.2012 - 01.2020
- Accurately picked and packed orders for timely delivery to meet customer expectations.
- Maintained quality control and ensured accurate labelling of items for dispatch.
- Supported warehouse operations by collaborating with team members and supervisors.
- Adhered to workplace health and safety standards, ensuring a secure environment.
- Recognised for delivering exceptional customer service and achieving performance goals.
- Successfully trained and mentored new team members, boosting productivity.
- Consistently praised for problem-solving abilities and proactive customer engagement.
Receptionist
Childsmart
01.2011 - 01.2012
- Organised meetings with clients and managed calendars.
- Processed phone and email orders efficiently to meet client needs.
- Assisted brand managers with customer queries and complaints.
- Managed inventory and ensured accurate records for stock levels.
Education
Higher School Certificate -
Pendle Hill High School
Skills
- Customer service excellence
- Relationship building
- Retail operations
- Warehouse operations
- Inbound processes
- Outbound processes
- Team leadership
- Staff training
- Mentoring
- Administration
- Data entry
- System management
- Problem-solving
- Conflict resolution
- Proficiency in Microsoft Office
- Proficiency in Aptos and MYOB
Timeline
Business Operations Purchasing Officer
Astron Technology
04.2025 - Current
Operations Administrator
Sussan Group Retail
01.2020 - 02.2025
Picker & Packer
Sussan Group Retail
01.2012 - 01.2020
Receptionist
Childsmart
01.2011 - 01.2012
Higher School Certificate -
Pendle Hill High School