Summary
Overview
Work History
Education
Skills
Timeline
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Nhung Trinh

Mulgrave,Australia

Summary

A highly motivated and resourceful professional with over eight years of experience in public service at Australia Post and extensive exposure to community-based social work practice. Passionate about promoting social justice and equity by addressing individual challenges and structural barriers. Currently completing a Master of Social Work at Monash University, with hands-on experience supporting diverse and vulnerable populations, including older Australians, through my first placement at Monash Health’s Community and Aged Care Program. I am eager to bring my skills in client-centered support, problem-solving, teamwork, and adaptability to the Services Australia National Graduate Program, contributing to the agency’s mission of delivering accessible and responsive services to the community.

Overview

18
18
years of professional experience

Work History

Mail Officer

Sprintpak – Australia Post
01.2017 - Current
  • Delivered efficient and customer-focused services in a fast-paced, high-volume environment
  • Developed strong communication and problem-solving skills while handling diverse customer inquiries
  • Demonstrated attention to detail and time management to meet deadlines with accuracy
  • Collaborated effectively with teams, working both independently and under supervision to achieve shared goals
  • Uphold public service integrity, inclusivity, and accountability in daily operations

Social work student

Monash Health Community
09.2024 - 12.2024
  • Provided holistic support to older Australians 65 years and over (or Aboriginal and Torres Strait Islander people 50 years and over) and their families from a range of diverse backgrounds in the community catchment areas of Greater Dandenong and Kingston
  • Conducted comprehensive psychosocial assessments and developed the patient-centred and strength-based care plans to address clients’ needs, risk, and service gaps
  • Maintained high-quality case notes and reports on client progress using data platforms of Monash Health such as EMR, SMR and My Aged Care portal
  • Assisted with home visits, building rapport with clients and assessing safety and wellbeing concerns
  • Engaged in client-centered advocacy, connecting service users with aged care, health, and social support services while upholding the AASW Code of Ethics
  • Participated in interdisciplinary team meetings, collaborating with allied health professionals to ensure a coordinated care approach
  • Engaged in continuous learning through conferences, training sessions, and a literature review project on self-awareness and reflective practice in social work

Export Coordinator

Thanh Quang Tea Export Ltd
01.2011 - 01.2013
  • Managed international trade and logistics, ensuring compliance with legal regulations and documentation accuracy
  • Cultivated intercultural communication skills, working with clients from Afghanistan, Pakistan, and China
  • Resolved export challenges by navigating bureaucratic processes and coordinating logistics and after-sales services

Legal Specialist

Vietnam National Aviation Insurance Company
01.2009 - 01.2011
  • Provided legal advice and research to support clients in aviation insurance cases
  • Developed critical thinking and analytical skills to evaluate risks and create tailored solutions
  • Ensured ethical and client-centered decision-making in case assessments

Legal Secretary

CBV Securities Corporation
01.2007 - 01.2009
  • Maintained legal documentation and case files, improving administrative efficiency
  • Supported legal teams by conducting research and assisting with case analysis

Education

Master of Social Work -

Monash University
12-2025

Master of Commerce - International Business

Swinburne University of Technology
01.2014

Bachelor of laws - Business Law

Vietnam National University
01.2007

Skills

  • Client-centered practice
  • Teamwork
  • Digital Proficiency
  • Cultural Competency
  • Effective Communication
  • Bilingual Skills
  • Problem Solving
  • Critical Thinking
  • Adaptability
  • Ethical Practice
  • Full driver’s licence
  • Professional Integrity

Timeline

Social work student

Monash Health Community
09.2024 - 12.2024

Mail Officer

Sprintpak – Australia Post
01.2017 - Current

Export Coordinator

Thanh Quang Tea Export Ltd
01.2011 - 01.2013

Legal Specialist

Vietnam National Aviation Insurance Company
01.2009 - 01.2011

Legal Secretary

CBV Securities Corporation
01.2007 - 01.2009

Master of Commerce - International Business

Swinburne University of Technology

Bachelor of laws - Business Law

Vietnam National University

Master of Social Work -

Monash University
Nhung Trinh