ANNA PERSEVERANCE RICHARD
Warrnambool
Summary
Client-centred community services professional with extensive experience supporting children, young people and families experiencing trauma, family violence, homelessness and complex psychosocial needs. Currently working in Youth Residential Care with strong skills in case documentation, service coordination, stakeholder liaison and trauma-informed practice. Diploma qualified in Early Years Learning with ongoing studies in Bachelor of Social Work. Highly organised, values-driven and committed to culturally safe, high-quality service delivery that prioritises the safety and well-being of victim survivors.
Overview
11
11
years of professional experience
Work History
YOUTH RESIDENTIAL CARE WORKER
MacKillop Family Services
05.2022 - Current
- Provide trauma-informed support to young people with complex needs including family violence, mental health concerns, homelessness and system involved.
- Maintain accurate, timely and confidential case notes, incident reports and handover documentation in line with organizational and legislative requirements.
- Support case managers by contributing to care planning, goal tracking and outcome reporting.
- Coordinate with internal teams and external stakeholders including Child Protection, Allied Health, education providers and courts.
- Participate in care team meetings, ensuring relevant information is clearly communicated and documented.
- Apply sound judgement and risk awareness in day-to-day decision making within the residential care environment.
Therapeutic Youth Residential worker
St John of God Social Outreach – Horizon House
12.2020 - 06.2023
- Supported young people experiencing homelessness, trauma and family breakdown through structured daily programs and therapeutic engagement.
- Assisted with service coordination, referrals and follow up actions to support individual care plans.
- Maintained thorough and accurate records outlining client progress, risk consideration and support strategies.
- Used Calm, strength-based approaches during periods of distress or crisis, escalating concerns appropriately.
- Worked collaboratively within multidisciplinary teams to support consistence, high quality service delivery.
Early Childhood Educator
Kardinia Early Learning Center
Warrnambool
05.2015 - 06.2022
- Delivered inclusive, developmentally appropriate programs in line with regulatory frameworks.
- Maintained detailed documentation, observations and records to support children’s learning and wellbeing.
- Worked closely with families and professionals to identify and respond to individual needs.
- Demonstrated strong organizational skills attention to detail and adherence to child safety standards.
Education
Bachelor - Social Work
Deakin University
02.2026
Diploma - Early Childhood Development education and Care
South West TAFE
01.2018
Skills
- Trauma-informed practice
- Client-centered practice
- Family violence awareness
- Risk sensitivity
- Case documentation
- Records and data entry
- Administrative support
- Stakeholder liaison
- Referral coordination
- Accurate case notes
- Reports
- Correspondence
- Time management
- Competing priorities
- Microsoft Office
- Case management systems
- Cultural sensitivity
- Reflective practice
References
- Mrs Lara Venzo, Support Coordinator, St John Of God Social Outreach (Horizon House Warrnambool), 136 Botanic Road, Warrnambool, Victoria, 3280, Australia, 0438221340
- Mrs Rebecca Ashford, Teacher, Kardinia Early Learning Centre, 20 Tylden Street, Warrnambool, Victoria, 3280, Australia, 0437 196 27
- Ms Lani Carrol, House Supervisor, MacKillop Family Services, 202 Lava St, Warrnambool, Victoria, 3280, Australia, 0484069623
Timeline
YOUTH RESIDENTIAL CARE WORKER
MacKillop Family Services
05.2022 - Current
Therapeutic Youth Residential worker
St John of God Social Outreach – Horizon House
12.2020 - 06.2023
Early Childhood Educator
Kardinia Early Learning Center
05.2015 - 06.2022
Bachelor - Social Work
Deakin University
Diploma - Early Childhood Development education and Care
South West TAFE