Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Niamh Holloway

Mandurah,WA

Summary

Customer-focused Retail Team Member with a proven track record of high productivity and efficient task completion. Expertise in inventory management, customer service, and sales support. Strong communication and teamwork skills enhance operational efficiency on the sales floor.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Team Member

BCF
Mandurah, WA
10.2024 - 02.2025
  • Processed online orders for pickup and delivery per company policy.
  • Greeted customers, providing assistance and addressing needs effectively.
  • Delivered exceptional customer service by identifying needs and offering tailored solutions.
  • Created visual merchandising displays that highlighted product features.
  • Organised backroom storage, disposing of damaged items according to policies.
  • Executed cashier duties, processing payments, refunds, and exchanges via POS system.
  • Maintained store cleanliness by organising displays and managing post-customer cleanup.

Sports Coach

Mandurah Offshore Fishing and Sailing Club
Mandurah, WA
04.2021 - 12.2024
  • Constructed individualised development plans by assessing sailors strengths and weaknesses.
  • Collaborated with parents to discuss performance and enhance student progress.
  • Ensured compliance with regulations set by governing bodies.
  • Coordinated with coaches to create comprehensive training regimens.
  • Managed team rosters, equipment inventories, and budget allocations effectively.
  • Promoted good sportsmanship while fostering healthy competition among players.
  • Guided physical conditioning activities, including stretching exercises, to optimise students' performance.

Store Cleaner

Coles
Mandurah, WA
04.2021 - 10.2024
  • Tracked inventory of supplies by accurately logging quantities used.
  • Executed deep-cleaning tasks, including scrubbing ovens and bleaching floors as needed.
  • Disinfected shopping trolleys with approved cleaning materials on a scheduled basis.
  • Removed waste from bins daily, disposing of it appropriately.
  • Responded promptly to management requests for special cleaning projects.
  • Maintained organised storage of cleaning supplies in designated areas.
  • Inspected store for damages or hazards, reporting issues immediately to management.

Deli Team Member

Coles
Mandurah, WA
01.2021 - 12.2021
  • Prepared sandwiches, salads, wraps, and other menu items based on customer specifications.
  • Trained new employees on deli procedures and safety regulations.
  • Communicated with team members to address issues during shifts.
  • Demonstrated knowledge of product ingredients while assisting customers.
  • Stocked shelves and rotated products based on expiration dates.
  • Recorded daily sales transactions accurately using POS system.
  • Maintained cleanliness of the deli area by organising displays and wiping surfaces.

Customer Service Representative

Coles
Mandurah, WA
08.2020 - 02.2021
  • Ensured customer satisfaction through exceptional service and timely complaint resolution.
  • Resolved complex issues by collaborating with departments to deliver effective solutions.
  • Answered inquiries with accurate product and service information.
  • Cultivated strong customer relationships through personalised assistance and support.
  • Maintained professionalism while addressing challenging customer interactions.

Education

Bachelor of Science - Psychology

Murdoch University
Perth, WA
12-2029

Bachelor of Science - Biomedical Sciences

University of Western Australia
Perth, WA
12-2027

Skills

  • Data analysis and project management
  • Customer service excellence
  • Regulatory compliance expertise
  • Team building and leadership
  • Visual merchandising strategies
  • Cash handling accuracy
  • Sales proficiency and loss prevention

Certification

  • First Aid, Australia-Wide First Aid (July 2022)
  • Marine License, RST (June 2022)
  • Instructor Qualification, Dinghy Program, Australian Sailing (August 2022)

Accomplishments

  • Advanced Standing Award, John Tonkin College, 2022
  • Awarded head coach, Mandurah Offshore Fishing and Sailing Club, 2022

References

References available upon request.

Timeline

Retail Team Member

BCF
10.2024 - 02.2025

Sports Coach

Mandurah Offshore Fishing and Sailing Club
04.2021 - 12.2024

Store Cleaner

Coles
04.2021 - 10.2024

Deli Team Member

Coles
01.2021 - 12.2021

Customer Service Representative

Coles
08.2020 - 02.2021

Bachelor of Science - Psychology

Murdoch University

Bachelor of Science - Biomedical Sciences

University of Western Australia

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Niamh Holloway