Niamh Shilliday
Brooklet,Australia
Summary
I wish to apply for work within your organisation in this field of Individual Support.
Diligent Sales Assistant at Cotton On Mega Store. I have excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Familiar with Customer Services and able to adapt easily to new processes and procedures. Meticulous Front Counter service with extensive knowledge of fashion trends & stock availability. Successful at keeping detailed records while maintaining excellent customer service. Trained in Point of Sales systems.
Overview
10
10
years of professional experience
Work History
Factory Assistant
Pacific Farms
Bangalow
04.2024 - Current
- Assisted in the organization and stocking of factory materials.
- Ensured proper safety protocols were followed while operating machinery.
- Performed routine maintenance tasks on industrial equipment.
- Monitored production lines to detect any potential issues or malfunctions.
- Inspected finished products for quality assurance purposes.
- Supported supervisors with daily operational activities.
- Operated automated machines to produce parts according to specifications.
- Logged production data into computerized systems.
- Maintained accurate records of inventory levels and stock movements.
- Conducted regular checks of tools, gauges, and other measuring devices used in the production process.
- Provided assistance during the assembly of various components by hand or machine operation.
- Loaded and unloaded freight from delivery trucks using appropriate lifting techniques.
- Organized storage areas for optimal efficiency and safety compliance.
- Reported any defects or irregularities found during operations to supervisor immediately.
- Followed all company policies, procedures, and safety regulations when performing duties.
- Worked collaboratively with other employees to ensure smooth workflow throughout the factory.
- Cleaned work areas as needed to maintain a safe working environment.
- Reviewed blueprints, diagrams, skhes, or sample parts to determine dimensions and tolerances of finished product.
- Troubleshot mechanical problems as they arose on factory floor equipment.
- Transported materials between departments using forklift or pallet jack.
- Assisted with training new workers on job-specific tasks related to their position.
- Assisted machine operators with completing, inspecting and transporting finished pieces.
- Set up and tended equipment with machine operators to complete runs.
- Assisted in the preparation of soil for planting by tilling and plowing fields.
- Cared for livestock, including feeding, watering, and providing medical attention when necessary.
- Inspected fields regularly to identify pests or diseases that may harm crop growth.
- Applied fertilizers and pesticides according to instructions in order to maximize crop yield.
- Collected eggs from chicken coops on a daily basis.
- Euthanized sick animals in accordance with humane standards.
- Provided assistance during birthing events for livestock animals.
- Assisted in branding cattle or tagging sheep and goats for identification purposes.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Cut hay bales and loaded them onto trailers for transport to storage areas.
- Repaired fences, gates, buildings, and other structures on the property.
- Tended livestock by providing food and water, cleaning pens, monitoring health status.
- Weeded gardens by hand or with hoes when necessary.
Senior Sales Assistant
Cotton On - Mega Store
11.2020 - Current
- Customer Service
- Meeting KPI Goals
- Virtual Merchandising - change the stock within the store to reflect directive from Sales/Marketing team; every three weeks
- Running the day: Temporary Store Manager for the day;
- Open/Close Store
- Assign duties to staff members
- Problem solving - liaising with customers and staff
- Receiving of incoming stock
- Re-distributing stock to affiliated stores within the Cotton On Group
- Communicating with Area and Regional Mangers regarding KPI's and stock levels and running of the day-to-day store updates
- Open/Close Cash Registers
- Bank Daily Cash Taking into ANZ Bank
- Working in Cotton On sister stores, Supre, Factorie, Typo, Cotton On Body & Cotton On Kids
- Coin counting
- Keeping calm whilst working under pressure
- Listening, evaluating and problem solving customers complaints and inquires
- Punctuality and great time keeping
- Excellent work ethic
- Excellent time management while working under strict time limits
Customer Service Cashier
McDonald's
Gold Coast, Australia
05.2017 - Current
- Crew Member/Front counter
- Front counter customer service; meeting and interacting with hundreds of customers every day
- I get to serve each customer with fast food and make sure that they always walk away satisfied, with a smile on their face!
- Crew Member/Host
- A host's job is to provide personalised, supreme service to customers
- Constantly on the move delivering meals, helping at the kiosk and providing excellent table service
- Crew Member/Drive-Thru
- Working on Drive-Thru is a lot like front counter (but with a cool headset)
- In charge of keeping the Drive-Thru a well-oiled machine; it's a fast-paced job that requires a high level of energy, an infectious attitude and fantastic people skills
Barista
Cova Café
- Current
- Opening and closing of small café business
- Setting up coffee machine, set the right grind to produce the correct dosage of coffee
- Restock milk, running of shots in coffee machine, to ensure it works and pipes are clean to F&B standards
- Ensuring that point of sale & EFTPOS is working and operational
- Greeting & serving of customers
- Restocking of products when items are running low
- Short cooking of a set food menu
Campaign Assistant
Michael Crandon MP
Coomera, Australia
01.2015 - 01.2015
- Assisting State MP for Coomera Micheal Crandon with the 2015 State Election Campaign
- Under the direction of the Campaign manager; my duties were, printing relevant campaign material, collating and distributing of campaign flyers within the Coomera electorate
Education
GED - English communications, Prevocational Mathematics, Aquatic Practices, Physical Education, Recreation
Southport SHS Independent Public School
Southport11.2019
Skills
- Merchandise restocking
- Product recommendations
- Scanner operations
- Cash management
- Customer greeting
- Effective customer upselling
- Cash drawer balancing
- Customer service
- Cash register operation
- Credit and cash transactions
- Issue resolution
Hobbies and Interests
- Football
- Basketball
- Volleyball
- Social netball
- Gaelic football
- Soccer coaching of little league (under 10's)
References
- Mary McClure, Cotton On, 0413 027 699
- Chelsea Murry, Cova Café, 0401 320 233
Transport
Class P2, True
Timeline
Factory Assistant
Pacific Farms
04.2024 - Current
Senior Sales Assistant
Cotton On - Mega Store
11.2020 - Current
Customer Service Cashier
McDonald's
05.2017 - Current
Campaign Assistant
Michael Crandon MP
01.2015 - 01.2015
Barista
Cova Café
- Current
GED - English communications, Prevocational Mathematics, Aquatic Practices, Physical Education, Recreation
Southport SHS Independent Public School