Company Reception Desk
Jun Zhou
07.2024 - 09.2024
- Leveraged strong organizational skills to maintain accurate tracking of pending redemptions, enabling timely follow-up and resolution.
- Developed comprehensive knowledge of securities regulations to ensure compliance in all redemption transactions.
- Streamlined the redemption process for increased efficiency and improved customer experience.
- Implemented process improvements that reduced errors and increased the overall efficiency of the redemption department.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
